FAQ

If you have any questions before placing your order (delivery, installation, maintenance, ...), the answers can probably be found in our FAQ. If you do not find the answers to your questions, we invite you to write to us at contact@trone-paris.com or call us at +33 1 76 36 17 12.

If you wish to modify your order, we invite you to quickly write to us at support@trone-paris.com.

The order has not yet been shipped.

If the items have not yet been shipped at the time of your request, it will be possible to modify your order. We will then proceed with the modification of it.

"Please note that depending on the models and/or colors, prices may vary and the initially planned delivery times may not necessarily be guaranteed."

"If the new rate is higher, shipping is subject to the payment of the difference. On the other hand, if the new rate is lower, we will refund the difference within a delivery time of 14 working days."

The order has already been shipped.

If your order is already in the process of being shipped when you contact us, we will no longer have the ability to modify your order. You will need to accept the delivery and then proceed with a return request, following the cancellation and return conditions of an order.

You then have a delivery time of 14 days from the receipt of the product to make your return request. The costs and organization of the return are at your expense, and a modification fee of €100 will be applied.

We then need a delivery time of 14 working days from the receipt of your item in our warehouses to proceed with the verification of the condition of the returned items.

"If they are all compliant, we will then get back to you to arrange the delivery of the desired new products as soon as possible."

If you wish to cancel your order, we invite you to quickly write to us at support@trone-paris.com.

The order has not been shipped yet.

If the items have not yet been shipped at the time of your request, it will be possible to cancel your order. A cancellation fee of €100 will then be applied.

"We will then proceed with the cancellation of this and its refund within a period of 14 working days and using the initial payment method."

The order has already been shipped.

If your order is already in the process of being shipped when you contact us, we will no longer be able to cancel it. You will then need to accept the delivery and subsequently make a return request, according to the cancellation and return conditions of an order.

You have a delivery time of 14 days from the receipt of the product to make your cancellation and return request. The costs and organization of the return are your responsibility, and a cancellation fee of €200 will be applied.

You will then be refunded within a delivery time of 14 working days from the receipt of your item in our warehouses and the verification of the condition of the returned items.

If you are a professional

The cancellation conditions mentioned above do not apply if you are a professional. Therefore, it will be impossible for you to cancel your order, whether you ordered on our website or from our sales team.

The delivery of our products takes place within 2 to 8 weeks after you have placed your order.

You will be contacted by our logistics team to inform you that your order will be shipped within 5 business days. You will then be able to postpone the shipping date if needed.

Your order will then be entrusted to one of our carriers (DB Schenker or DPD), who will contact you within 3 working days (by e-mail and/or by SMS) to agree on the delivery day that suits you best.

Following this, you will receive the appointment confirmation as well as the tracking link allowing you to follow the delivery of your order.

If you need, do not hesitate to write to us at support@trone-paris.com or call us at +33 1 76 36 17 12.

All of our products are guaranteed for 2 years.

Please note that if a problem occurs with your products due to misuse and/or non-compliance with the recommendations provided by Trone, the warranty will no longer be applicable.

We deliver all over France and Europe (except Norway); with the exception of our toilets Icone, which we deliver only in France, Belgium, and Luxembourg.

If you wish to be delivered to another country, we invite you to write to us at contact@trone-paris.com or call us at +33 1 76 36 17 12.

The delivery of our products takes place within 2 to 6 weeks after you have placed your order.

You will be contacted by our logistics team to inform you that your order will be shipped within 5 business days. You will then be able to postpone the shipping date if needed.

Your order will then be entrusted to one of our carriers (DB Schenker or DPD), who will contact you within 3 working days (by e-mail and/or by SMS) to agree on the delivery day that suits you best.

Following this, you will receive the appointment confirmation as well as the tracking link allowing you to follow the delivery of your order.

If you need, do not hesitate to write to us at support@trone-paris.com or call us at +33 1 76 36 17 12.

If you wish to change the delivery address of your order, we invite you to write to us at support@trone-paris.com.

Attention: if your order has already been shipped, it will then be impossible to modify your delivery information.

"After placing your order, you will be notified by email that your delivery will take place in the following days. When you receive this email, please respond by indicating the new desired delivery date."

If you wish to change the delivery date of your order before receiving this email, we invite you to write to us at support@trone-paris.com by indicating the new desired delivery date.

Our carrier DB Schenker delivers from Monday to Friday. Meanwhile, our carrier DPD delivers from Monday to Saturday.

Depending on the products ordered, the carrier, and your city, it is sometimes possible to agree on a time slot for your delivery. However, this is not always the case.

When you receive your order, it is essential to check the condition of the products before signing the delivery receipt.

If you find that one of the delivered products is damaged and/or broken, refuse the delivery and write "damaged product" or "broken product" on the delivery receipt. Then write to us at support@trone-paris.com within a maximum of 48 hours following the receipt of your order by sharing with us photos of the relevant products and the delivery acknowledgment with comments.

If you do not have time to check the condition of the products before signing the delivery receipt, please note "inspection impossible, potential damage, reserves issued" on the delivery receipt.

If you sign your delivery receipt without inspecting your product and one of them is damaged and/or broken, we will not be able to open a dispute with our carrier.

"If you sign this delivery receipt, it means that you certify that the delivered products are compliant and in good condition."

If you wish to modify your order after receiving it, you have a delivery time of 14 days from the receipt of the product to make your return request by writing to us at support@trone-paris.com. The costs and organization of the return are at your expense, and a modification fee of €100 will be applied.

We then need a delivery time of 14 working days from the receipt of your item in our warehouses to proceed with the verification of the condition of the returned items. If they are all compliant, we will then get back to you to arrange the delivery of the desired new products as soon as possible. The shipping costs for this new shipment will be charged to you.

If you notice a defect once the product is unpacked, please write to us within a maximum delivery time of 2 days at support@trone-paris.com sharing photos of the noticed defect(s).

We will then find the most satisfactory solution for you: the replacement or repair of the product, or the free reshipment of a new compliant product.

In the case of exchanging a defective item, no additional cost will of course be charged to you.

To properly install our products, please consult our installation manuals and strictly follow the various installation steps mentioned therein.

To download our documentation, go here.

If you have any concerns as a result of this, do not hesitate to write to us at support@trone-paris.com.

If some spare parts are missing preventing you from installing your products, please write to us at support@trone-paris.com by specifying which part(s) you are missing.

If a spare part was damaged during installation, write to us at support@trone-paris.com by sharing photos with us. We will then be able to offer you a diagnosis and provide you with a solution.

All of our recommendations regarding the maintenance and cleaning of our products are listed on the last page of the installation manual for each product.

You will also find all these recommendations below:

Icone

For the maintenance and cleaning of the toilet seat, lid, metal parts, and tank, we recommend using a non-abrasive sponge as well as the following neutral pH products: glass cleaner, household alcohol, or black soap.

Attention, it is imperative not to use the following products: white vinegar, household acids, bleach, hydrochloric acid, and ammonia.

"For the maintenance and cleaning of the ceramic bowl, we recommend using the cleaning products typically used for toilets."

Callipyge

For the maintenance and cleaning of the toilet seat, lid, and metal parts, we recommend using a non-abrasive sponge as well as the following neutral pH products: glass cleaner, household alcohol, or black soap.

Attention, it is imperative not to use the following products: white vinegar, household acids, bleach, hydrochloric acid, and ammonia.

"For the maintenance and cleaning of the ceramic bowl, we recommend using the cleaning products typically used for toilets."

Kaoline

For the maintenance and cleaning of the metal mounting frame, we recommend using a non-abrasive sponge as well as the following neutral pH products: glass cleaner, household alcohol, or black soap.

Attention, it is imperative not to use the following products: white vinegar, household acids, bleach, hydrochloric acid, and ammonia.

For ceramic buttons, we recommend using the cleaning products typically used for toilets.


To download our documentation, click here.

Payment is made on a secure interface by Shopify, and you have the choice between payment by credit card (VISA, MasterCard, or American Express), Paypal, or Apple Pay.

If you are a professional client, you have the option to pay by bank transfer. To do this, please contact us via a form available on one of the "professional" pages or by writing to us at contact@trone-paris.com.

Following your order, your invoice is sent to you by e-mail. If you can no longer find it, please write to us at support@trone-paris.com providing your order number.

If you are a professional and are considering our toilets for one of your projects, write to us at contact@trone-paris.com or call us at +33 1 76 36 17 12.

You will then be able to benefit from our exclusive advantages for professionals (rates, follow-up, ...).

As a professional, you will indeed be able to benefit from rates exclusively intended for professionals.

To learn more about these, we invite you to write to us at contact@trone-paris.com or call us at +33 1 76 36 17 12.

The seat, which is the element that allows the bowl to be closed, serves to prevent any potential water splashes that may occur when flushing. At Trone, we have meticulously worked on fluid dynamics to prevent these splashes. Contrary to popular belief, the seat does not serve to block odors at all, so that is not an argument. Finally, for aesthetic reasons, since the seat remains in the raised position most of the time, it would spoil the aesthetics of the water tank.

The main reason is to raise awareness among everyone about our daily water consumption.

"To then try to limit it, thanks to our water tank equipped with our patented technology, allowing for the precise injection of the necessary volume of water for each pass."

Yes! The water tank of Icone is made of acrylic glass, much more resistant than regular glass. In case of vandalism, the water tank will break, but the water will be cut off and will prevent any damage.

Limescale only deposits at the level of the meniscus, which is the surface part that is in contact with the air (i.e. the water level line when the tank is full). Unlike the tank of a coffee machine - for example - where water stagnates in different places, the water in our tank only stagnates at a single level, the meniscus. Icone has been designed so that the meniscus is hidden by the upper cap. Therefore, no limescale deposits will be visible!

In order to achieve the most aesthetic and streamlined design possible, we decided to use a solenoid valve for our flushing system, like many other toilets. And as its name suggests, this solenoid valve needs electricity to operate! Also, this allows us to prepare for the future… many innovations are being studied at Trone, the integration of which will require electricity!

No! We have worked to make the installation of the toilets Icone as easy as possible. We have worked hand in hand with several Meilleur Ouvrier de France to design a product that can be easily installed by any installer.

No! The toilets Icone are floor-mounted toilets. Installing a wall-hung bowl requires the installation of a support frame, an expensive element that necessitates a reduction of about 15cm in the depth of the toilets cubicle (the partition must be moved forward to integrate this support frame behind the WC).

In order to facilitate the cleaning of the cabin in which the toilets Icone are installed, we opted for a geometrically very simple ergonomics and a wall-hugging bowl. The ceramic of the toilets Icone has no hard-to-reach corners, making cleaning around it easier!

Yes! Callipyge installs quickly and easily, just like any other toilets on the market. To do this, your plumber just needs to follow the usual process: install a support frame (which will be hidden behind a partition, integrating the water tank and supporting the toilets), mount the partition, and insert a flush-plate. Then, your plumber will just need to attach Callipyge to the two rods coming out of the partition. The connection dimensions (fixings, water supply, and drainage pipe) are identical to the existing standards on the market.

For the installation of your toilets Callipyge, we recommend that you strictly follow all the steps mentioned in the installation manual.

Yes! Callipyge can adapt to all the support frames on the market. The installation is quick and easy; you can call any plumber and ask them to remove your existing toilets and then reinstall our toilets Callipyge. This operation takes about 45 minutes.

Yes! Callipyge is compatible with any other support frame on the market, whether it is self-supporting, universal, wall-mounted, or low-height, as they all comply with the spacing (the distance between our two fixing points) necessary for the installation of our toilets Callipyge.

If you want to match your Callipyge with our flush-plate Kaoline, choose one of the SIGMA support frame models from the Geberit brand.

No, our toilets Callipyge are sold without a support frame and without a flush-plate (it can be purchased separately). Your plumber can choose any support frame on the market since our toilets Callipyge fit all market references.

However, if you want to match your Callipyge with our flush-plate Kaoline, choose one of the SIGMA support frame models from the Geberit brand.

No, as of today there is no Trone support frame. But many innovations are being studied here, to bring you wonderful surprises!

Until then, if you want to match your Callipyge with our flush-plate Kaoline, choose one of the SIGMA support frame models from the Geberit brand.

No, our toilets Callipyge are sold without flush-plate (and without support frame). To harmoniously pair the toilets Callipyge with the flush-plate Kaoline from Trone, it is necessary to purchase it separately and choose one of the SIGMA support frame models from the Geberit brand.

To learn more about Kaoline, it's here.

Yes! In order to harmoniously marry and ensure perfect coherence with the toilets Callipyge, Trone offers you the flush-plate Kaoline, which you can find here.

Attention, to install Kaoline, choose the SIGMA support frame models from the Geberit brand.

The flushing performance of our toilets Callipyge is optimal for a water volume of 3L or 6L, in order to preserve our environment. We therefore recommend that you adjust your support frame accordingly. Most of those available on the market offer this type of adjustment.

The toilet seats and lids of toilets are made of wood, for the thermal comfort it provides when sitting, and its durability over time.

Yes! The seat and the lid of Callipyge are equipped with a drop brake to ensure optimal safety and acoustic comfort.

Yes! The bowl of the toilets Callipyge is made of ceramic, a non-porous material that is extremely hygienic and ideal for very frequent use, with the cooking process carried out for 24 hours at temperatures reaching up to 1,270°, in order to provide the best possible strength. Additionally, our bowl is manufactured without a rim or "rimless" to avoid hidden areas where deposits and bacteria could form. Finally, its hinge is shaped from a single piece with as few gaps as possible to prevent impurities from slipping in.

Our toilets Callipyge are made in local supply chain, in France and Italy, to support local production, preserve craftsmanship, and thus ensure you impeccable quality.

Our hinges are made of stainless steel to withstand water, weather, and cleaning products.

Public-access spaces (ERP) require certain equipment related to the safety and autonomy of people with disabilities. Complying with the PRM standards (45 ≤ x ≤ 50cm in seat height), our toilets are therefore suitable for public-access spaces. For more details, please refer to the technical sheet of the toilets Callipyge.

Yes! Its ceramic, very frequently used in the design of bathroom equipment, provides strength, durability, thermal insulation, and ease of maintenance. Its 316L stainless steel hinges offer the best possible resistance to corrosion and adapt perfectly to humid environments, and thus to aggressive external factors. Finally, the thickness of its rim and seat (20 mm of wood) is designed to withstand the test of time, and its protective resin prevents shocks and thus does not alter the color of our components.

Yes! Kaoline installs quickly and easily like any other flush-plate on the market. Once the support frame is installed (preferably a Sigma model from the Geberit brand), the partition mounted, Kaoline installs very easily. Don't hesitate to download the documentation, higher up on the page, if you have any questions.

No, Kaoline is compatible with the best-selling support frames on the market, namely the SIGMA models from the Geberit brand. Kaoline is not compatible with other Geberit models, nor with support frames from other brands.

It depends on the support frame that your installer placed behind the partition. If it’s a SIGMA model from the Geberit brand, you can very easily change your current plate and replace it with Kaoline. Just ask your installer to do it, or do it yourself (download our documentation higher up on the page or write to us at contact@trone-paris.com, and we will send you the explanatory video).

On the other hand, if your installer has installed a different model of support frame, from this brand or another, you will not be able to replace your plate with Kaoline.

No, Kaoline is sold without a support frame. Your installer can install any Sigma support frame from the Geberit brand to be able to fix Kaoline to the wall.

It depends on the support frame that is installed behind the partition, and not on the model of flush-plate!

The hunting performance of our suspended model Callipyge combined with Kaoline is optimal for a water volume of 3L or 6L, in order to preserve our environment.

Very simple! First of all, because Kaoline is made of ceramic, a non-porous and extremely hygienic material. Then, because we chose to remove all the unnecessary frame of a traditional plate to keep only two buttons.

Our control panels are made in local supply chain, between France and Italy, in order to support local production, preserve know-how, and thus ensure you impeccable quality.

When you purchase a hand basin and/or a basin Orbe, neither the mixer tap nor the siphon are included.

Yes, and there is not just one! For the basin Orbe, you have a choice of 4 models:

• The countertop mixer tap Arc
• The wall-mounted mixer tap Arc
• The countertop mixer tap Mage
• The wall-mounted mixer tap Mage

For the hand basin Orbe, however, only the model Mage - Hand basin mixer tap is compatible.

With the hand basin Orbe, it is advisable to use a mixer tap compatible with a 35 mm tap hole.

For optimal use, it is important that:
- The distance between the axis of the tap hole of the hand basin Orbe and the end of the spout of the mixer tap should be between 90 and 125 mm.
- The distance between the center of the hand basin Orbe and the end of the spout of the mixer tap should be between 110 and 200 mm.

'If needed, we have documentation explaining all of this visually. To obtain it, go here.'

Attention: these recommendations do not apply to the basin Orbe, for which there are no prerequisites regarding the mixer tap since there is no tap hole. You can therefore use the mixer tap of your choice; we invite you to consult your installer to adapt your installation according to the chosen mixer tap.

With our basin and our hand basin Orbe, it is advisable to use a siphon with a G 1"1/4 thread.

For your information, this model of siphon is the market standard, the one that is found in most installations.

For perfect harmony, we also offer our own siphon Encelade, specially designed to match Orbe.

The hand basin Orbe indeed complies with PRM standards, provided that an siphon is used.

The basin Orbe is not compatible with PRM standards.

Indeed, the valve visible in all our visuals is provided with Orbe, whether it is with the hand basin or the basin.

Please note that the valve of Orbe is free-flowing.

If you wish to order a valve alone (spare part) after purchasing a vase or a hand basin Orbe, this is entirely possible.

To do this, please contact our customer service by writing to support@trone-paris.com.

Absolutely yes! Orbe exists in the 8 same colors as our toilets (and all our products) to allow you to have perfect coherence in your bathroom and/or in your toilets.

The hand basin and the basin Orbe are entirely made of ceramic.

Orbe is very easy to maintain and clean because these products are made of ceramic, which is a non-porous and extremely hygienic material.

For cleaning, we recommend using the cleaning products typically used for sanitary equipment.

Finally, all of our recommendations regarding the maintenance and cleaning of our products are listed on the last page of the installation manual for the basin and the hand basin Orbe.

The type of screw to use for hanging the hand basin Orbe varies depending on the material of your wall.

To avoid any disappointment, we invite you to ask your installer and to follow their recommendations.

No, the installation of our basin and our hand basin Orbe is not complicated; it is standard. Indeed, Orbe products are installed like any other hand basin or basin available on the market.

To learn more and/or avoid any issues during installation, we recommend that you strictly follow each step mentioned in the installation manual.

To obtain the installation manual, go here.

It is possible to see Orbe with your own eyes by visiting us in our showroom based in Paris.

To be welcomed in our showroom, it is necessary to make an appointment by filling out the form here.

Yes, the wall mounting kit (Fischer FIS 00501036) is provided with Orbe; you will find it in the package that will be delivered to your home.

No, this option is not possible.

No, it is not possible because our hand basin Orbe does not exist without a tap hole.

Yes, the plumbing hole of the hand basin Orbe is systematically located on the right. No other option is possible.

No, the basin Orbe exists only in a "countertop" version.

The distance between the faucet hole and the center of the hand basin Orbe is 12.75 cm.

No, neither the mixer tap nor the siphon are provided when you purchase a hand basin and/or a basin Rituel.

Yes, and there is not just one! For the basin Rituel, you have a choice of 4 models:

• The countertop mixer tap Arc
• The wall-mounted mixer tap Arc
• The countertop mixer tap Mage
• The wall-mounted mixer tap Mage

For the hand basin Rituel, however, only the Arc - Hand basin mixer tap version is compatible.

With the hand basin Rituel, it is advisable to use a mixer tap compatible with a 35 mm tap hole.

For optimal use, it is important that:
- The distance between the axis of the tap hole of the hand basin Rituel and the end of the spout of the mixer tap should be between 100 and 200 mm.
- The height between the valve of the hand basin Rituel and the end of the spout of the mixer tap should be between 110 and 200 mm.

'If needed, we have documentation explaining all of this visually. To obtain it, go here.'

Attention: these recommendations do not apply to the basin Rituel, for which there are no prerequisites regarding the mixer tap since there is no tap hole. You can therefore use the mixer tap of your choice; we invite you to consult your installer to adapt your installation according to the chosen mixer tap.

With our basin and our hand basin Rituel, it is advisable to use a siphon with a G 1"1/4 thread.

It is the standard siphon model on the market, which is used for most installations.

"For perfect harmony, we also offer our own siphon Encelade, specially designed to match Rituel."

The hand basin Rituel indeed complies with PRM standards, provided that an siphon is used. Do not hesitate to specify this to your installer.

The basin Rituel is not compatible with PRM standards.

Indeed, the valve visible in all our visuals is provided with Rituel, whether it is with the hand basin or the basin.

Please note that the valve of Rituel is free-flowing.

If you wish to order a valve alone (spare part) after purchasing a basin or a hand basin Rituel, this is entirely possible.

To do this, we invite you to write to us at support@trone-paris.com.

Absolutely yes!

Rituel exists in the 8 same colors as our toilets (and all our other products) to allow you to have perfect coherence in your bathroom and/or in your toilets.

The hand basin and basins Rituel are entirely made of ceramic.

Rituel is very easy to maintain and clean thanks to its flat surface and slight elevation (which allows easy access underneath).

Furthermore, these products are made of ceramic, which is a non-porous and extremely hygienic material, making maintenance easy.

For cleaning, we recommend using the cleaning products typically used for ceramic sanitary equipment.

"All our recommendations regarding the maintenance and cleaning of our products are listed on the last page of the installation manual for the basin and the hand basin Rituel."

The type of screw to use for hanging the hand basin Rituel varies depending on your wall.

To avoid any disappointment, we invite you to ask your installer and to follow their recommendations.

"We also invite you to forward our installation manual (which contains all the necessary information, such as the type of screws, for example) to your installer, asking them to strictly follow the mentioned steps."

To obtain our documentation, it’s here.

No, the installation of our basin and our hand basin Rituel is not complicated; it is standard.

Indeed, the Rituel products fit in like any hand basin or basin on the market.

To learn more and/or avoid any issues during installation, we recommend that you strictly follow each step mentioned in the installation manual.

To obtain the installation manual and all of our technical documentation, please go here.

It is possible to see Rituel with your own eyes by visiting us in our showroom located in Paris at the following address: 20 Rue Montgolfier, 75003 Paris, France.

To be welcomed in our showroom, it is necessary to make an appointment by filling out the form here.

Yes, the wall mounting kit (Fischer FIS 00501036) is included with the hand basin Rituel; you will find it in the package that will be delivered to your home.

No, this option is not possible.

No worries, this scenario only concerns you if you already have a wall-mounted mixer tap installed.

No, it is not possible because our hand basin Rituel does not exist without a tap hole.

Yes, the faucet hole of the hand basin Rituel is always located on the right. No other option is possible.

No, the basin Rituel only exists in a "countertop" version; it is therefore impossible to hang it.

'If you absolutely need a wall-mounted sink, you will then have to choose one of our hand basin (Rituel or Orbe).'

The distance between the faucet hole and the center of the valve of the hand basin Rituel is 23.3 cm.

The basin Rituel can be installed in the direction you want since there is no tap hole. You can also install the mixer tap wherever you like: on the right, on the left, or above.

On the other hand, regarding the hand basin Rituel, it is imperative that you install it so that the tap hole is on the right (when you are facing it).

If you have the slightest doubt, we invite you to consult our documentation, which you can download here.

We offer two ranges of mixer taps, each designed to perfectly fit our basins and hand basin:

Range Arc :

• Deck-mounted : for installation on a countertop or furniture, designed for basins Orbe or Rituel.
• Wall : designed for wall installation above the basins Orbe or Rituel, requiring a built-in body (provided in the kit) and a water supply integrated into the wall.
• For hand basin : designed to be installed on our hand basin Rituel

Range Mage :

• Countertop : designed to be installed on a countertop or a piece of furniture, compatible with basins Orbe or Rituel.
• Wall : suitable for wall installation above the basins Orbe or Rituel, involving a built-in body (provided in the kit) and a water supply integrated into the wall.
• For hand basin : designed to be installed on our hand basin Orbe.

The installation is simple and standard, but we recommend that it be carried out by a professional installer. For optimal assembly, we advise carefully following the installation manual available here.

No particular system is required. Their installation depends on the type of mounting (wall-mounted or freestanding), and it is important to check compatibility with the water supply and the diameter of the faucet hole if necessary (Ø 3.5 cm for installation on our hand basin Orbe or Rituel).

Our mixer taps are optimized for a recommended flow rate of 6 L/min. In case of low pressure, their performance may be affected. We therefore recommend checking that the pressure of your installation is sufficient for optimal operation.

We recommend consulting a professional to carry out this type of manipulation.

• Replacement of the tap aerator: unscrew the tip of the mixer tap, remove the old tap aerator and replace it with a new one, then screw the tip back on.
• Cartridge replacement: turn off the water supply, remove the handle of the mixer tap to access the cartridge, take it out and install the new one following the installation manual.

For any request for spare parts, please contact our customer service by writing to support@trone-paris.com.

To preserve their appearance and durability, follow these recommendations:

To prioritize: Cleaning with a soft cloth, lukewarm water, and a mild soap. Dry after cleaning to avoid water marks.

Avoid: Abrasive products, acids, aggressive detergents, and scouring pads, which could alter the finish.

It is possible to see our range of mixer taps with your own eyes by visiting us in our showroom located in Paris, at 20 rue Montgolfier 75003 Paris.

To be welcomed in our showroom, it is necessary to make an appointment by filling out the form here.

Our mixer taps are available in brushed stainless steel finish.

Yes, our mixer taps are perfectly suited for use in professional environments, such as restaurants, hotels, and other establishments open to the public. Their brushed stainless steel finish ensures excellent resistance and durability.

Our mixer taps are covered by a 15-year warranty.
The warranty only covers manufacturing defects. It does not apply in the case of:

• Drop or shock of the mixer tap
• Wrong handling
• Incorrect installation (absence of filters or softeners)
• Alterations due to time or misuse
• Inability to present the certificate and the purchase receipt

For any assistance, please contact our customer service by writing to support@trone-paris.com.

Our mixer taps Arc have been designed to fit perfectly with our basins from the Orbe or Rituel collections. However, our mixer tap Arc - Hand basin is only compatible with the hand basin Rituel (and not the hand basin Orbe).

"They can also be installed on other models, provided that certain technical criteria are met, such as the height, depth, and diameter of the faucet hole, so that the water reaches the right place and the installation is done correctly."

To check compatibility with your installation, we recommend consulting our technical data sheet, available here.

Our mixer taps Arc adapt to different configurations:

Arc - Countertop mixer tap : to be installed on a flat and stable surface.

Arc - Wall-mounted mixer tap : wall mounting requiring suitable space for embedding and water supply.

Arc - Hand basin mixer tap : designed for installation in a tap hole Ø 3.5 cm.

To ensure optimal installation, we recommend following the installation manual.

Yes, the wall-mounted mixer tap Arc comes with its built-in body and the wall mounting kit, including all the necessary elements for its installation.

Our mixer taps Mage have been designed to fit perfectly with our basins from the Orbe or Rituel collections. However, our mixer tap Mage - Hand basin is only compatible with the hand basin Orbe (and not the hand basin Rituel).

However, they can also be installed on other models, provided that certain technical requirements are met, particularly regarding the height, depth, and diameter of the tap hole, in order to ensure a compliant installation and optimal flow.

To check compatibility with your installation, we recommend consulting our technical data sheet, available here.

Our mixer taps Mage adapt to different types of installations:

Mage - Countertop mixer tap : installs freely on a flat and stable surface.

Mage - Wall-mounted mixer tap : designed for wall mounting, it requires suitable space for embedding and water supply.

Mage - Hand basin mixer tap : to be inserted into a faucet hole of Ø 3.5 cm.

To ensure optimal installation, we recommend following the installation manual.

Yes, the wall-mounted mixer tap Mage comes with its built-in body and the wall mounting kit, including all the necessary elements for its installation.

The siphon Encelade is compatible with all our models of basins or hand basin from the Orbe and Rituel collections, but also with many basins and hand basin.

To check compatibility with your installation, we recommend consulting our technical data sheet, available here.

We recommend using the siphon Encelade with our models of basins and hand basin Orbe and Rituel, as they have been designed to fit perfectly with these models, both technically and aesthetically, and that these are designed with a brushed stainless steel finish to last over time. However, you are free to use another siphon from the market!

The drain diameters compatible with the siphon Encelade are G 1"1/4 - 32 mm.

Yes, the siphon Encelade is adjustable in both height and depth, allowing for a flexible installation suitable for different configurations.

The siphon Encelade has been designed to fit all configurations: hidden under a piece of furniture, or visible under a hand basin. Its design makes it a fully-fledged design element, harmoniously integrating into contemporary bathrooms.

The installation is simple and standard, but we recommend that it be carried out by a professional installer. For optimal assembly, we advise carefully following the installation manual available here.

It prevents odor rising thanks to its water retention system, ensuring hygienic and hassle-free use.

A regular maintenance is essential to avoid bad odors and blockages. It is recommended to periodically clean the siphon Encelade by disassembling it and removing the accumulated debris.

It is designed to be easily disassembled, allowing for regular cleaning without difficulty.

For stainless steel surfaces, we recommend using non-abrasive mild cleaners. Avoid products containing chlorine or bleaching agents, as they can damage stainless steel.

For any request for spare parts, please contact our customer service by writing to support@trone-paris.com.

In case of frequent leaks or blockages, it is recommended to check the installation, clean regularly, and ensure that the connections are tight.

The siphon Encelade is covered by a 15-year warranty.
The warranty only covers manufacturing defects. It does not apply in the case of:

• Drop or shock of the mixer tap
• Wrong handling
• Incorrect installation (absence of filters or softeners)
• Alterations due to time or misuse
• Inability to present the certificate and the purchase receipt

For any assistance, please contact our customer service by writing to support@trone-paris.com.

Our space-saving siphon is compatible with all our models of basins or hand basin from the Orbe and Rituel collections, but also with many basins and hand basin.

To check compatibility with your installation, we recommend consulting our technical sheet, available here.

We recommend using the siphon Encelade with our models of basins and hand basin Orbe and Rituel. Designed to minimize its bulk, its compact format and sleek design allow it to be forgotten under each basin, while maintaining a subtle elegance. However, you are free to use another siphon from the market!

The drain diameters compatible with Encelade - Space-saving siphon are G1"1/4 - 32 mm.

Yes, the siphon Encelade - Space-saving is height adjustable (from 60 mm to 78 mm) and offers a maximum depth of 340 mm, to easily adapt to different configurations and optimize the space under the basin.

The siphon Encelade – Space-saving has been designed to fit all configurations: hidden under a piece of furniture, or visible under a hand basin or a suspended basin. Its compact format and discreet silhouette make it an ideal choice for visible installations, particularly under suspended hand basin. It subtly blends into the space while asserting a neat contemporary design.

The installation is standard, but we recommend hiring a professional to ensure optimal installation. You can also consult our installation manual, available here.

Yes, thanks to its water retention system, the siphon effectively blocks the rise of odors for a hygienic and pleasant bathroom.

Regular cleaning is recommended. Simply disassemble the siphon to remove any debris and ensure smooth and odorless drainage.

It is designed to be easily disassembled, making cleaning simple and quick.

For stainless steel surfaces, we recommend using non-abrasive mild cleaners. Avoid products containing chlorine or bleaching agents, as they can damage stainless steel.

For any request for spare parts, please contact our customer service by writing to support@trone-paris.com.

In case of frequent leaks or blockages, it is recommended to check the installation, clean regularly, and ensure that the connections are tight.

Encelade - Space-saving siphon is covered by a 15-year warranty.

The warranty only covers manufacturing defects. It does not apply in the case of:

• Fall or shock of the mixer tap
• Wrong handling
• Incorrect installation (absence of filters or softeners)
• Alterations due to time or misuse
• Inability to present the certificate and the purchase receipt

For any assistance, please contact our customer service by writing to support@trone-paris.com.