FAQ

If you have any questions before placing your order (delivery, installation, maintenance, ...), the answers can probably be found in our FAQ. If you do not find the answers to your questions, we invite you to write to us here.

If you wish to modify your order, we invite you to quickly write to us here.

Your order has not yet been shipped

If your order has not yet been shipped when you contact us, it can still be modified. We will make the requested changes to your order.

Please note that prices may vary depending on the models and/or colours selected, and the original delivery times may no longer be guaranteed.

If the new price is higher, the order will only be shipped once the price difference has been paid. If the new price is lower, we will refund the difference within 14 business days.

Your order has already been shipped

If your order is already being shipped when you contact us, we will no longer be able to modify it directly.

• For individual customers

You will need to accept delivery before requesting a return in accordance with our cancellation and returns policy.

You have 14 days from the date of receipt to submit your return request. Return shipping costs and arrangements are your responsibility.

Once we have received your item at our warehouse, we require 14 business days to inspect its condition. If the product meets our requirements, we will contact you to arrange delivery of the new products you would like as soon as possible.

• For trade customers

Modifications are still possible after shipment, subject to a modification fee equivalent to 10% of the total order value. However, returns are not accepted for trade orders.

If you wish to cancel your order, we invite you to quickly write to us here.

Your order has not yet been shipped

If your order has not yet been shipped when you contact us, it may be cancelled, subject to the conditions applicable to your customer status.

• For individual customers

We will cancel your order and issue a refund to your original payment method within 14 business days.

• For trade customers

You may cancel your order within 14 days of the order date. A cancellation fee equivalent to 10% of the order value will be retained as a deposit.

Your order has already been shipped

If your order is already in transit when you contact us, we will no longer be able to cancel it directly.

• For individual customers

You will need to accept delivery before requesting a return in accordance with our cancellation and returns policy.

You have 14 days from the date of receipt to submit your return request. Return shipping costs and arrangements are your responsibility.

Once we have received your item at our warehouse, we require 14 business days to inspect its condition. If the product meets our requirements, we will issue your refund.

• For trade customers

Cancellation terms depend on your specific circumstances and the conditions applicable to your order. If you wish to cancel your order, please contact us.

The delivery of our products takes place within 2 to 6 weeks after you have placed your order.

You will be contacted by our logistics team to inform you that your order will be shipped within 5 business days. You will then be able to postpone the shipping date if needed.

Your order will then be entrusted to one of our carriers (DB Schenker or GLS), who will contact you within 3 working days (by e-mail and/or by SMS) to agree on the delivery day that suits you best.

Following this, you will receive the appointment confirmation as well as the tracking link allowing you to follow the delivery of your order.

All our products come with a 2-year warranty, with the exception of our Arc, Mage and Encelade tapware collections, which come with a 15-year warranty.

The warranty does not cover issues resulting from improper use of the product or failure to follow Trone’s installation, use and maintenance guidelines.

We deliver throughout France and Europe.

For orders shipped to any other country, we operate under Ex Works (EXW) terms: transport is arranged and paid for by the customer from our premises or warehouse.

If you wish to be delivered to another country, we invite you to write to us here.

Delivery of our products takes place within 2 to 6 weeks after you have placed your order.

You will be contacted by our logistics team to inform you that your order will be shipped within 5 business days. You will then be able to postpone the shipping date if needed.

Your order will then be handed over to one of our carriers (DB Schenker or GLS), who will contact you within 3 business days (by e-mail and/or by SMS) to arrange the delivery day that suits you best.

Following this, you will receive the appointment confirmation as well as the tracking link allowing you to follow the delivery of your order.

If you wish to change the delivery address of your order, we invite you to write to us here.

Attention: if your order has already been shipped, it will then be impossible to modify your delivery information.

After placing your order, you will be notified by email that your delivery will take place in the following days. When you receive this email, please respond by indicating the new desired delivery date.

If you wish to change the delivery date of your order before receiving this email, we invite you to write to us here by indicating the new desired delivery date.

Deliveries take place Monday to Friday. Exact delivery days and times depend on the carrier and the type of order.

Pallet deliveries (toilets)

• France and the European Union: deliveries handled by DSV / DB Schenker, except for deliveries to upper floors, which are handled by VIR by JP Home.
• United Kingdom and Switzerland: deliveries handled by FedEx.
• Other countries: goods must be collected by the customer using a carrier of their choice.

Small parcels (accessories, basins ordered separately, and hand basins with taps)

• France: deliveries handled by GLS.
• European Union, United Kingdom and Switzerland: deliveries handled by Colissimo International.
• Urgent deliveries: shipping via Chronopost may be available.

Delivery times cannot be guaranteed and depend on the carrier.

When you receive your order, it is essential to check the condition of the products before signing the delivery receipt.

If you find that one of the delivered products is damaged and/or broken, refuse the delivery and write "damaged product" or "broken product" on the delivery receipt. Then write to us here within a maximum of 48 hours following the receipt of your order by sharing with us photos of the relevant products and the delivery acknowledgment with comments.

If you do not have time to check the condition of the products before signing the delivery receipt, please note "inspection impossible, potential damage, reserves issued" on the delivery receipt.

If you sign your delivery receipt without inspecting your product and one of them is damaged and/or broken, we will not be able to open a dispute with our carrier.

If you sign this delivery receipt, it means that you certify that the delivered products are compliant and in good condition.

If you wish to modify your order after receiving it, the applicable conditions depend on your customer status.

For individual customers

You have 14 days from the date of receipt to submit a return request via this form.

Return shipping costs and arrangements are your responsibility. Once we have received the product at our warehouse, we require 14 business days to inspect its condition.

If the product meets our requirements, we will contact you to arrange delivery of the new models you wish to receive. The shipping costs for this new delivery will be at your expense.

For trade customers

Returns for reasons of preference or convenience are not accepted. If you wish to modify your order after receiving it, please contact us so that we can review your request.

If you notice a defect once the product is unpacked, please write to us within a maximum delivery time of 2 days sharing photos of the noticed defect(s).

We will then find the most satisfactory solution for you: the replacement or repair of the product, or the free reshipment of a new compliant product.

In the case of exchanging a defective item, no additional cost will of course be charged to you.

To properly install our products, please consult our installation manuals and carefully follow the various installation steps outlined there.

To download our documentation, go here.

If you have any issues afterward, feel free to write to us at here.

If some spare parts are missing preventing you from installing your products, please write to us here by specifying which part(s) you are missing.

If a spare part was damaged during installation, write to us here by sharing photos with us. We will then be able to offer you a diagnosis and provide you with a solution.

All of our recommendations regarding the maintenance and cleaning of our products are listed on the last page of the installation manual for each product.

In general:

For the maintenance and cleaning of the seat, lid, metal parts, and tank, we recommend using a non-abrasive sponge along with the following neutral pH products: glass cleaner, household alcohol, or black soap. Please note, it is essential not to use the following products: white vinegar, household acids, bleach, hydrochloric acid, and ammonia.

For the maintenance and cleaning of the ceramic, we recommend using lukewarm water with a mild soap. Avoid any abrasive or strongly acidic products.

Payment is made through a secure interface by Shopify, and you can choose to pay by credit card (VISA, MasterCard, or American Express), Paypal, or Apple Pay.

If you are a professional customer, you have the option to pay by bank transfer. To do so, please contact us via this form.

Following your order, your invoice is sent to you by e-mail. If you can no longer find it, please write to us here providing your order number.

Yes, VAT is included in our prices for the majority of European Union countries, including: France, Germany, Belgium, Spain, Italy, Luxembourg, Monaco, Netherlands, Austria, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, and the Czech Republic.

For the United Kingdom and Switzerland, our prices are shown excluding tax (excl. VAT): VAT will be payable directly upon delivery.

As a trade customer, you can benefit from pricing exclusively available to professionals.

Considering our toilets for one of your projects? Get in touch with us here.

The toilet seat, which covers the bowl, helps prevent water from splashing out during flushing. At Trone, we have carefully engineered the water flow to minimise splashing without the need for a toilet seat.

Contrary to popular belief, the toilet seat is not designed to prevent odours.

Finally, for aesthetic reasons, we have chosen not to offer a toilet seat for Icone. It would remain in the raised position most of the time, disrupting the clean lines of the cistern.

Icone’s cistern is made from PMMA, a transparent plastic. This material offers excellent long-term durability and good scratch resistance.

The main reason is to raise awareness among everyone about our daily water consumption.

To then try to limit it, thanks to our water tank equipped with our patented technology, allowing for the precise injection of the necessary volume of water for each pass.

Yes! Icone’s cistern is made from PMMA, a transparent plastic that is more impact-resistant than standard glass.

In the event of vandalism, the cistern may break, but the water supply is automatically shut off to help minimise the risk of water damage.

Limescale deposits may form on the inner walls of the cistern, particularly around the waterline. However, on Icone, this area is concealed by the top cap, meaning any limescale marks remain out of sight in everyday use, preserving the cistern’s appearance.

The water remains at room temperature and is regularly replenished, which helps limit certain factors that contribute to limescale build-up, such as increased temperature and prolonged evaporation.

However, the risk of limescale deposits still depends on the water hardness and mineral content.

To preserve the cleanest, most streamlined design possible, we have integrated an electric filling system directly into the toilet bowl. This system relies on an electronic unit that requires a power supply to operate.

Waterproof and compliant with safety standards, this unit contains a transformer, an electronic circuit board and a filling solenoid valve. It is connected to a float that detects the water level, allowing the system to automatically manage the cistern filling process.

Finally, this design choice also allows us to prepare for the future: Trone is exploring numerous innovations, some of which may also require an electrical power supply.

No! We have thoroughly tested and refined the installation process for Icone toilets to make it as simple and intuitive as possible.

At Trone, we are constantly looking for ways to make life easier for installers and plumbers. Every detail matters when it comes to simplifying their work and ensuring our toilets can be installed under the best possible conditions.

No! The toilets Icone are floor-mounted toilets. Installing a wall-hung bowl requires the installation of a support frame, an expensive element that necessitates a reduction of about 15cm in the depth of the toilets cubicle (the partition must be moved forward to integrate this support frame behind the WC).

In order to facilitate the cleaning of the cabin in which the toilets Icone are installed, we opted for a geometrically very simple ergonomics and a wall-hugging bowl. The ceramic of the toilets Icone has no hard-to-reach corners, making cleaning around it easier!

Yes! Callipyge installs quickly and easily, just like any other toilets on the market. To do this, your plumber just needs to follow the usual process: install a support frame (which will be hidden behind a partition, integrating the water tank and supporting the toilets), mount the partition, and insert a flush-plate. Then, your plumber will just need to attach Callipyge to the two rods coming out of the partition. The connection dimensions (fixings, water supply, and drainage pipe) are identical to the existing standards on the market.

For the installation of your toilets Callipyge, we recommend that you strictly follow all the steps mentioned in the installation manual.

Yes! Callipyge can adapt to all the support frames on the market. The installation is quick and easy; you can call any plumber and ask them to remove your existing toilets and then reinstall our toilets Callipyge. This operation takes about 45 minutes.

Yes! Callipyge is compatible with any other support frame on the market, whether it is self-supporting, universal, wall-mounted, or low-height, as they all comply with the spacing (the distance between our two fixing points) necessary for the installation of our toilets Callipyge.

If you want to match your Callipyge with our flush-plate Kaoline, choose one of the SIGMA support frame models from the Geberit brand.

No, our toilets Callipyge are sold without a support frame and without a flush-plate (it can be purchased separately). Your plumber can choose any support frame on the market since our toilets Callipyge fit all market references.

However, if you want to match your Callipyge with our flush-plate Kaoline, choose one of the SIGMA support frame models from the Geberit brand.

No, as of today there is no Trone support frame. But many innovations are being studied here, to bring you wonderful surprises!

Until then, if you want to match your Callipyge with our flush-plate Kaoline, choose one of the SIGMA support frame models from the Geberit brand.

No, our toilets Callipyge are sold without flush-plate (and without support frame). To harmoniously pair the toilets Callipyge with the flush-plate Kaoline from Trone, it is necessary to purchase it separately and choose one of the SIGMA support frame models from the Geberit brand.

To learn more about Kaoline, it's here.

Yes! In order to harmoniously marry and ensure perfect coherence with the toilets Callipyge, Trone offers you the flush-plate Kaoline, which you can find here.

Attention, to install Kaoline, choose the SIGMA support frame models from the Geberit brand.

Callipyge is compatible with flush mechanisms set to either 2.5/4.5 L or 3/6 L.

For optimal performance, we recommend setting your concealed cistern to 2.5 L for the half flush and 4.5 L for the full flush.

The seat and lid of the Callipyge toilets are made of duroplast, a strong, durable, and moisture-resistant material. The hinges are made of anodized aluminum, and the seals are silicone, ensuring excellent long-lasting performance and optimal user comfort.

Yes! The seat and the lid of Callipyge are equipped with a drop brake to ensure optimal safety and acoustic comfort.

Yes! The bowl of the toilets Callipyge is made of ceramic, a non-porous material that is extremely hygienic and ideal for very frequent use, with the cooking process carried out for 24 hours at temperatures reaching up to 1,270°, in order to provide the best possible strength. Additionally, our bowl is manufactured without a rim or "rimless" to avoid hidden areas where deposits and bacteria could form. Finally, its hinge is shaped from a single piece with as few gaps as possible to prevent impurities from slipping in.

Our Callipyge toilets are manufactured through a short supply chain in France, Italy and Spain, supporting local production and preserving traditional craftsmanship while ensuring the highest standards of quality.

Our hinges are made of anodized aluminum to withstand water, weather, and cleaning products.

To meet PRM accessibility requirements in establishments open to the public (ERP), the height of the toilet bowl, including the seat, must be between 450 and 500 mm above the finished floor.

In accordance with the instructions in our installation manual, the height of our toilets Callipyge, including the seat, is 470 mm, in line with this height range.

Yes! Despite its distinctive exterior design, Callipyge meets the expected requirements of a Wall-hung WC. We have also taken particular care in designing the seat and lid assembly to make it as resistant and durable as possible, even with frequent use. 

Its anodized aluminum hinges offer excellent corrosion resistance and are perfectly suited to humid environments and harsh outdoor conditions.

Finally, its duroplast seat and lid are designed to withstand the test of time and the occasional knocks of everyday life, while retaining their appearance over the years.

Yes! Orgueil can be installed quickly and easily, just like any other wall-hung toilet on the market. Your plumber simply needs to follow the usual process: install a support frame (which will be concealed behind a partition, incorporating the water tank and supporting the toilet), build the partition, and insert a flush-plate. Then, your plumber only needs to secure Orgueil to the two rods extending from the partition. The connection dimensions (mountings, water supply, and waste pipe) are identical to the existing market standards.

To install your Orgueil toilet, we recommend carefully following all the steps outlined in the installation manual.

Yes! Orgueil can adapt to all the wall-hung toilet frames on the market. Installation is quick and easy; you can call any plumber and ask them to remove your existing wall-hung toilets and then install our Orgueil toilets. This operation takes approximately 45 minutes.

Yes! Orgueil is compatible with any other wall-hung toilet frame on the market, whether self-supporting, universal, surface-mounted, or reduced-height, as they all comply with the required center-to-center distance (the spacing between our two fixing points) for installing our Orgueil toilets.

If you would like to match your Orgueil with our Kaoline ceramic flush-plate, choose one of Geberit’s SIGMA wall-hung toilet frame models.

No, our Orgueil toilets are sold without a support frame or flush-plate (which can be purchased separately). Your plumber can choose any support frame on the market, as our Orgueil toilets are compatible with all models available.

However, if you would like to pair your Orgueil with our Kaoline ceramic flush-plate, choose one of Geberit's SIGMA support frame models.

No, there is currently no Trone concealed cistern frame. However, we are studying numerous innovations to bring you some wonderful surprises!

In the meantime, if you would like to match your Orgueil with our Kaoline ceramic flush-plate, choose one of Geberit’s SIGMA concealed cistern frame models.

No, our Orgueil toilets are sold without a flush-plate (and without a supporting frame). To harmoniously pair the Orgueil toilets with the Kaoline flush-plate by Trone, you need to purchase it separately and choose one of Geberit’s SIGMA supporting frame models.

To learn more about Kaoline, click here.

Yes! To create a harmonious match and ensure perfect consistency with the Orgueil toilets, Trone offers you the Kaoline ceramic flush-plate, which you can find here.

Please note that to install Kaoline, choose Geberit SIGMA wall-hung toilet frame models.

Orgueil is compatible with flush mechanisms set to 2.5/4.5 L or 3/6 L.

For optimal performance, we recommend setting your concealed cistern to 2.5 L for the small flush and 4.5 L for the large flush.

The toilet seat and lid of the Orgueil toilets are made of duroplast, a robust, durable, moisture-resistant material. The hinges are made of anodized aluminum, and the seals are made of silicone, ensuring excellent long-term durability and optimal comfort in use.

Yes! The seat and lid of Orgueil are equipped with a soft-close mechanism to ensure optimal safety and acoustic comfort.

Yes, the Orgueil toilet bowl is made of ceramic, an extremely hygienic, non-porous material that is ideal for very frequent use. It is fired for 24 hours at temperatures of up to 1,270°C to give it the greatest possible strength.

In addition, our toilet bowl is rimless, eliminating hidden areas where deposits and bacteria could form. Finally, its hinge is made as a single piece, with as few gaps as possible, to prevent impurities from getting inside.

Lastly, the seat and lid feature a Quick Release system, allowing them to be removed easily for simpler and more effective cleaning.

Our toilets Orgueil are manufactured through a local supply chain in France, Italy, and Spain to support local production, preserve craftsmanship, and ensure impeccable quality for you.

Our hinges are made of anodized aluminum to withstand water, time, and cleaning products.

To comply with PRM accessibility requirements in establishments open to the public (ERP), the height of the toilet bowl, including the seat, must be between 450 and 500 mm above the finished floor.

In accordance with the instructions in our installation manual, the height of our toilets Orgueil, including the seat, is 470 mm, within this height range.

Yes! Despite its distinctive exterior design, Orgueil meets the expected requirements of a Wall-hung WC. We have also taken particular care in designing the seat and lid assembly to make it as resistant and durable as possible, even with frequent use. 

Its anodized aluminum hinges offer excellent corrosion resistance and are perfectly suited to humid environments and harsh external conditions.

Finally, its duroplast seat and lid are designed to withstand the test of time and the occasional everyday impact, while retaining their appearance over the years.

None. In France, people often refer to a Japanese WC to mean a washing WC. The term “Japanese WC” has become common language, while “washing WC” is more accurate and precise: it refers to a WC equipped with a water washing function, designed to improve daily comfort and hygiene.

A Japanese WC is a toilet equipped with advanced comfort and hygiene features, including water washing after use. Depending on the model, it may also offer warm air drying, a heated seat, personalized settings, or even automatic cleaning functions.

Washing with water allows for a more precise, gentler, and more hygienic cleaning than using paper alone. It also provides a very different feeling of freshness and cleanliness every day. At Altesse, this experience is designed to be simple, discreet, and comfortable.

Yes. With Altesse, everything is designed to be intuitive. From the remote control, select the front or rear spray, then adjust your preferences: nozzle position, water temperature, spray intensity. Once the washing is finished, the warm air drying takes over. 4 buttons, nothing more.

Altesse was designed to drastically reduce paper use. After washing, warm air drying can take over for added comfort. Some people use almost no paper, while others prefer to continue using it according to their habits. Everyone has their own comfort.

Altesse combines the essential features of a high-end Japanese WC:

• Water washing with front spray, rear spray, and oscillating spray
• Custom settings with 5 water temperatures, 5 spray intensities, and 5 nozzle positions
• Self-cleaning nozzle before and after each use
• Warm air drying to enhance comfort
• 2 user profiles to save your preferences
• Light under the bowl with three options: night mode, always on, or off
• Built-in deodorizer
• Smart descaling mode adapted to water hardness and usage frequency
• Particle filter to reduce heavy metals in the water

Yes. For truly customized comfort, Altesse offers 5 water temperatures, 5 jet intensities, and 5 nozzle positions.

Yes. The Altesse remote control allows you to save up to 2 user profiles.

Yes. To harmoniously blend and ensure perfect consistency with Altesse, Trone offers you the Kaoline ceramic flush-plate, which you can find here. Please note, to install Kaoline, choose the SIGMA support frame models from the Geberit brand.

Altesse is suitable for everyone. Children may need a little support at first, but then using it quickly becomes natural. Teenagers, adults, or seniors all find the same benefits: better hygiene and more comfort every day. For people with reduced mobility or who need assistance, Altesse can also provide greater independence and privacy.

Altesse meets the seat height requirements of PRM standards. To comply, the height of the toilet bowl, including the seat, must be between 450 and 500 mm above the finished floor.

In accordance with the instructions in our installation manual, Altesse reaches a height of 470 mm, including the seat, and thus meets this criterion.

Yes! Its ceramic, very commonly used in the design of bathroom fixtures, gives it strength, durability, thermal insulation, and ease of maintenance. Its seat and lid are made of duroplast to withstand the test of time and prevent impacts. To ensure its long-term effectiveness, we have tested our electronic module over more than 250,000 cycles.

Yes. Altesse complies with the EN 1717 standard, which governs the protection of drinking water in installations connected to the network, preventing the risk of contamination by backflow.

Yes. With Altesse, maintenance remains simple. The nozzle cleans itself automatically before and after each use, and can also be removed for manual cleaning if necessary. The seat and lid easily detach thanks to their quick release system and can be cleaned with pH-neutral products. As for the bowl, cleaning with water and soap is sufficient. For more details on recommended cleaning products, you can consult the Altesse technical sheet on our documentation page.

You don’t have to do anything. The nozzle cleans itself automatically before and after each use. To descale it, simply unclip it and let it soak for 20 minutes in white vinegar.

If Altesse is no longer working, first consult the “Troubleshooting” section of its installation manual to identify and resolve the problem. If the malfunction persists, contact our team so we can assist you.

When the Altesse light turns red, it’s time to descale the electronic module. Lift the seat and lid and remove the cover of the electronic module. Simply unclip it by pulling it towards you. You can set it aside during the operation. Under the cover, you will find a button, the water tank opening, and a QR code. Scan this QR code to watch the explanatory video for the descaling mode. Press the button, a beep will sound. That’s it, Altesse starts the descaling cycle. The tank will then empty. When it’s finished, you will hear two beeps. You can then pour the descaling solution into the tank opening. Press the button again, you will hear a long beep: the tank fills, the water heats up to 39°C, and completely cleans the internal toilet pipes. Once the operation is complete, a long beep sounds. That’s it, the descaling cycle is finished. The red light goes off. Descaling takes about 20 minutes on average. The descaling mode doesn’t just clean the electronic module. The nozzle is also cleaned automatically. But if you start to notice a decrease in jet intensity, we recommend removing it and soaking it for 20 minutes in white vinegar.

It all depends on how often you use it and the hardness of your water. From the remote control, you can adjust Altesse’s automatic descaling to your usage and the water hardness. At the time of installation, you can test the limescale content using the test strips provided with Altesse. We recommend doing this to then properly set the descaling mode of Altesse. For a private user, we suggest descaling every six months. In ERP spaces, select the highest usage level in the settings. The red light under the bowl will then indicate when to start the descaling cycle.

Yes, if the module stops working, Altesse can continue to be used as a classic WC.

The Altesse warranty is two years.

All Altesse parts are replaceable.

If the washing module malfunctions, simply send it back to us. We will conduct a thorough analysis to ensure its repair under the best conditions.

If the issue is due to breakage or misuse, it will not be covered by the warranty. The replacement of the affected part will then be your responsibility.

Yes. Installing Altesse is not complicated; it’s an installation like any other Japanese WC. However, it does require a connection to water and electricity to operate the washing module.

Yes! Altesse is compatible with any in-wall frame. If you want to pair it with our Kaoline flush-plate, choose the SIGMA in-wall frame models from the Geberit brand.

The operating costs of Altesse are very reasonable. On average, for each use, Altesse consumes between two and four liters of water, which is equivalent to a traditional toilet. Its electrical consumption is 1400W, equivalent to a coffee machine. Its daily use should cost you 50 euros per year. Please note that water and electricity costs may vary depending on the region and usage.

Yes! Kaoline installs just as easily as a standard flush-plate, provided you have a compatible Geberit Sigma concealed cistern frame. Once the frame is installed and the wall is in place, the Kaoline flush plate is easy to fit.

No, Kaoline is compatible with the best-selling support frames on the market, namely the SIGMA models from the Geberit brand. Kaoline is not compatible with other Geberit models, nor with support frames from other brands.

It depends on the concealed cistern frame your installer placed behind the partition. If it is a SIGMA model from Geberit, you can easily change your current flush plate and replace it with Kaoline. Just ask your installer to do so by following the steps in our installation manual here.

However, if your installer installed a different model of concealed cistern frame, from this brand or another, you will not be able to replace your flush plate with Kaoline.

No, Kaoline is sold without a support frame. Your installer can install any Sigma support frame from the Geberit brand to be able to fix Kaoline to the wall.

The flush volume depends on the settings of the in-wall frame: it can be configured for 2.5/4.5 L or 3/6 L. For optimal performance of Callipyge or Orgueil paired with Kaoline, we recommend setting it to 2.5 L for the small flush and 4.5 L for the large flush.

Very simple! First of all, because Kaoline is made of ceramic, a non-porous and extremely hygienic material. Then, because we chose to remove all the unnecessary frame of a traditional plate to keep only two buttons.

Our control panels are manufactured through the local supply chain, between France and Italy, to support local production, preserve traditional expertise, and ensure impeccable quality for you.

When you purchase a hand basin and/or a basin Orbe, neither the mixer tap nor the siphon are included.

Yes, and there is not just one! For the basin Orbe, you have a choice of 4 models:

• The countertop mixer tap Arc
• The wall-mounted mixer tap Arc
• The countertop mixer tap Mage
• The wall-mounted mixer tap Mage

For the hand basin Orbe, however, only the model Mage - Hand basin mixer tap is compatible.

With the Orbe hand basin, it is necessary to use a mixer tap compatible with a 35 mm tap hole.

For optimal use, it is important that:
- The distance between the axis of the Orbe hand basin tap hole and the end of the mixer tap spout is between 90 and 125 mm.
- The distance between the center of the Orbe hand basin and the end of the mixer tap spout is between 110 and 200 mm.

If needed, we have documentation that explains all of this visually. To get it, visit here.

Note: these recommendations do not apply to the Orbe basin, for which there are no requirements regarding the mixer tap since there is no tap hole. You can therefore use the mixer tap of your choice; we then invite you to consult your installer to adapt your installation according to the chosen mixer tap.

With our basin and our hand basin Orbe, it is advisable to use a siphon with a G 1"1/4 thread.

For your information, this model of siphon is the market standard, the one that is found in most installations.

For perfect harmony, we also offer our own siphon Encelade, specially designed to match Orbe.

The hand basin Orbe indeed complies with PRM standards, provided that an siphon is used.

The basin Orbe is not compatible with PRM standards.

Indeed, the valve visible in all our visuals is provided with Orbe, whether it is with the hand basin or the basin.

Please note that the valve of Orbe is free-flowing.

If you would like to order a valve on its own (spare part) after purchasing a vase or an hand basin Orbe, that is entirely possible.

To do so, contact our customer service by writing here.

Absolutely yes! Orbe exists in the 8 same colors as our toilets (and all our products) to allow you to have perfect coherence in your bathroom and/or in your toilets.

The hand basin and the basin Orbe are entirely made of ceramic.

Orbe is very easy to maintain and clean because these products are made of ceramic, which is a non-porous and extremely hygienic material.

We recommend using warm water with a mild soap. Avoid any abrasive or highly acidic products.

The hardware required to install the hand basin Orbe is included. For wall-hung installation, choose fixings suited to your wall type and its load-bearing capacity.

No, the installation of our basin and our hand basin Orbe is not complicated; it is standard. Indeed, Orbe products are installed like any other hand basin or basin available on the market.

To learn more and/or avoid any issues during installation, we recommend that you strictly follow each step mentioned in the installation manual.

To obtain the installation manual, go here.

It is possible to see Orbe with your own eyes by visiting us in our showroom based in Paris.

To be welcomed in our showroom, it is necessary to make an appointment by filling out the form here.

Yes, the wall mounting kit (Fischer FIS 00501036) is provided with Orbe; you will find it in the package that will be delivered to your home.

No, this option is not possible.

No, it is not possible because our hand basin Orbe does not exist without a tap hole.

The shape of the hand basin Orbe allows it to fit into different corners. However, the faucet hole is always located on the same side of the model, so this must be taken into account during installation.

No, the basin Orbe exists only in a "countertop" version.

The distance between the faucet hole and the center of the hand basin Orbe is 12.75 cm.

No, neither the mixer tap nor the siphon are provided when you purchase a hand basin and/or a basin Rituel.

Yes, and there is not just one! For the basin Rituel, you have a choice of 4 models:

• The countertop mixer tap Arc
• The wall-mounted mixer tap Arc
• The countertop mixer tap Mage
• The wall-mounted mixer tap Mage

For the hand basin Rituel, however, only the Arc - Hand basin mixer tap version is compatible.

With the Rituel hand basin, it is necessary to use a mixer tap compatible with a 35 mm faucet hole.

For optimal use, it is important that:
- The distance between the center of the faucet hole of the Rituel hand basin and the end of the mixer tap spout is between 100 and 200 mm.
- The height between the valve of the Rituel hand basin and the end of the mixer tap spout is between 110 and 200 mm.

If needed, we have documentation that explains all of this visually. To get it, visit here.

Note: these recommendations do not apply to the Rituel basin, for which there are no requirements regarding the mixer tap since there is no faucet hole. You can therefore use the mixer tap of your choice; we then invite you to consult your installer to adapt your setup according to the chosen mixer tap.

With our basin and our hand basin Rituel, it is advisable to use a siphon with a G 1"1/4 thread.

It is the standard siphon model on the market, which is used for most installations.

For perfect harmony, we also offer our own siphon Encelade, specially designed to match Rituel.

The hand basin Rituel indeed complies with PRM standards, provided that an siphon is used. Do not hesitate to specify this to your installer.

The basin Rituel is not compatible with PRM standards.

Indeed, the valve visible in all our visuals is provided with Rituel, whether it is with the hand basin or the basin.

Please note that the valve of Rituel is free-flowing.

If you would like to order just a valve (spare part) after purchasing a basin or a hand basin Rituel, this is absolutely possible.

To do so, please write to us here.

Absolutely yes!

Rituel exists in the 8 same colors as our toilets (and all our other products) to allow you to have perfect coherence in your bathroom and/or in your toilets.

The hand basin and basins Rituel are entirely made of ceramic.

Rituel is very easy to maintain and clean thanks to its flat surface and slight elevation (which allows easy access underneath).

Additionally, these products are made of ceramic, which is a non-porous and extremely hygienic material, making maintenance easier.

We recommend using warm water with a mild soap. Avoid any abrasive or highly acidic products.

The hardware required to install the hand basin Rituel is included. 

No, the installation of our basin and our Rituel hand basin is not complicated; it is standard.

Indeed, Rituel products are installed like any other hand basin or basin on the market.

To learn more and/or avoid any issues during installation, we recommend that you carefully follow each step mentioned in the installation manual.

To obtain the installation manual and all of our technical documentation, visit here.

It is possible to see Rituel with your own eyes by visiting us in our showroom located in Paris at the following address: 20 Rue Montgolfier, 75003 Paris, France.

To be welcomed in our showroom, it is necessary to make an appointment by filling out the form here.

Yes, the wall mounting kit (Fischer FIS 00501036) is included with the hand basin Rituel; you will find it in the package that will be delivered to your home.

No, this option is not possible.

No worries, this scenario only concerns you if you already have a wall-mounted mixer tap installed.

No, it is not possible because our hand basin Rituel does not exist without a tap hole.

Yes, the faucet hole of the hand basin Rituel is always located on the right. No other option is possible.

No, the basin Rituel only exists in a "countertop" version; it is therefore impossible to hang it.

If you absolutely need a wall-mounted sink, you will then have to choose one of our hand basin (Rituel or Orbe).

The distance between the faucet hole and the center of the valve of the hand basin Rituel is 23.3 cm.

The Rituel basin can be installed in any orientation you prefer since there is no hole for the mixer tap. You can also install the mixer tap wherever you want: on the right, on the left, or above.

However, for the Rituel hand basin, it is essential that you install it so that the hole for the mixer tap is on the right side (when you are facing it).

If you have any doubts, we invite you to consult our documentation, which you can download here.

We offer three ranges of mixer taps, each designed to perfectly fit our basins and hand basin:

Celeste

• Countertop : designed to be installed on a countertop or a piece of furniture, compatible with basins Orbe or Rituel.

Arc

• Countertop : for installation on a countertop or furniture, designed for basins Orbe or Rituel.
• Wall : designed for wall installation above the basins Orbe or Rituel, requiring a built-in body (provided in the kit) and a water supply integrated into the wall.
• For hand basin : designed to be installed on our hand basin Rituel

Mage

• Countertop : designed to be installed on a countertop or a piece of furniture, compatible with basins Orbe or Rituel.
• Wall : suitable for wall installation above the basins Orbe or Rituel, involving a built-in body (provided in the kit) and a water supply integrated into the wall.
• For hand basin : designed to be installed on our hand basin Orbe.

The installation is simple and standard, but we recommend that it be carried out by a professional installer. For optimal assembly, we advise carefully following the installation manual available here.

No particular system is required. Their installation depends on the type of mounting (wall-mounted or freestanding), and it is important to check compatibility with the water supply and the diameter of the faucet hole if necessary (Ø 3.5 cm for installation on our hand basin Orbe or Rituel).

We recommend installing our mixer taps on a water supply with a pressure between 2.5 and 3.5 bar. If the pressure is lower, the water flow may be reduced and the performance of the mixer tap affected.

Detailed instructions for these procedures are available in the installation manual for your mixer tap.

• Tap aerator replacement: Use the wrench included with the product’s spare parts to unscrew the spout tip, replace the tap aerator, then screw the tip back on.
• Cartridge replacement: This operation requires a 22 mm wrench. We recommend hiring a plumber to carry out the replacement.

For any spare parts requests, please contact our customer service team by writing here.

To preserve their appearance and durability, follow these recommendations:

To prioritize: Cleaning with a soft cloth, lukewarm water, and a mild soap. Dry after cleaning to avoid water marks.

Avoid: Abrasive products, acids, aggressive detergents, and scouring pads, which could alter the finish.

It is possible to see our range of mixer taps with your own eyes by visiting us in our showroom located in Paris, at 20 rue Montgolfier 75003 Paris.

To be welcomed in our showroom, it is necessary to make an appointment by filling out the form here.

Celeste is available in two finishes: brushed stainless steel and mirror-polished stainless steel.

Our Mage and Arc ranges, however, are available exclusively in brushed stainless steel.

Yes, our mixer taps are perfectly suited for use in professional environments, such as restaurants, hotels, and other establishments open to the public. Their steel finish ensures excellent resistance and durability.

Our mixer taps Arc have been designed to fit perfectly with our basins from the Orbe or Rituel collections. However, our mixer tap Arc - Hand basin is only compatible with the hand basin Rituel (and not the hand basin Orbe).

They can also be installed on other models, provided that certain technical criteria are met, such as the height, depth, and diameter of the faucet hole, so that the water reaches the right place and the installation is done correctly.

To check compatibility with your installation, we recommend consulting our technical data sheet, available here.

Our mixer taps Arc adapt to different configurations:

Arc - Countertop mixer tap : to be installed on a flat and stable surface.

Arc - Wall-mounted mixer tap : wall mounting requiring suitable space for embedding and water supply.

Arc - Hand basin mixer tap : designed for installation in a tap hole Ø 3.5 cm.

To ensure optimal installation, we recommend following the installation manual.

Yes, the wall-mounted mixer tap Arc comes with its built-in body and the wall mounting kit, including all the necessary elements for its installation.

We recommend calling a professional to carry out this type of work.

• Replacement of the tap aerator: unscrew the end of the spout of the mixer tap, remove the old tap aerator and replace it with a new one, then screw the end back on.
• Replacement of the cartridge: turn off the water supply, remove the handle of the mixer tap to access the cartridge, remove it and install the new one following the installation manual.

Our mixer taps are covered by a 15-year warranty.
The warranty covers manufacturing defects only. It does not apply in the following cases:

• The mixer tap being dropped or hit
• Mishandling
• Incorrect installation (absence of filters or water softeners)
• Wear and tear over time or due to improper use
• Inability to present the certificate and proof of purchase

For any assistance, please contact our customer service by writing here.

Our mixer taps Mage have been designed to fit perfectly with our basins from the Orbe or Rituel collections. However, our mixer tap Mage - Hand basin is only compatible with the hand basin Orbe (and not the hand basin Rituel).

However, they can also be installed on other models, provided that certain technical requirements are met, particularly regarding the height, depth, and diameter of the tap hole, in order to ensure a compliant installation and optimal flow.

To check compatibility with your installation, we recommend consulting our technical data sheet, available here.

Our mixer taps Mage adapt to different types of installations:

Mage - Countertop mixer tap : installs freely on a flat and stable surface.

Mage - Wall-mounted mixer tap : designed for wall mounting, it requires suitable space for embedding and water supply.

Mage - Hand basin mixer tap : to be inserted into a faucet hole of Ø 3.5 cm.

To ensure optimal installation, we recommend following the installation manual.

Yes, the wall-mounted mixer tap Mage comes with its built-in body and the wall mounting kit, including all the necessary elements for its installation.

We recommend calling a professional to carry out this type of work.

• Replacement of the tap aerator: unscrew the end of the spout of the mixer tap, remove the old tap aerator and replace it with a new one, then screw the end back on.
• Replacement of the cartridge: turn off the water supply, remove the handle of the mixer tap to access the cartridge, remove it and install the new one following the installation manual.

Our mixer taps are covered by a 15-year warranty.
The warranty covers manufacturing defects only. It does not apply in the following cases:

• The mixer tap being dropped or hit
• Mishandling
• Incorrect installation (absence of filters or water softeners)
• Wear and tear over time or due to improper use
• Inability to present the certificate and proof of purchase

For any assistance, please contact our customer service by writing here.

Celeste pairs perfectly with our basins Orbe and Rituel but it has also been designed to fit all types of basins, provided certain technical criteria are met, such as the height, depth, and diameter of the faucet hole, so that the water reaches the right place and the installation is done correctly.

To check compatibility with your installation, we recommend consulting our technical sheet, available here.

Our Celeste mixer tap is a countertop mixer tap - it must be installed on a flat and stable surface.

Yes, we provide you with all the parts needed to install your Celeste mixer tap.

Our mixer taps come with a 2-year warranty.
The warranty covers manufacturing defects only. It does not apply in the following cases:

• Dropping or impact of the mixer tap
• Improper handling
• Incorrect installation (absence of filters or water softeners)
• Wear and tear over time or due to improper use
• Unable to present the certificate and proof of purchase

For assistance, please contact our after-sales service by writing here.

Detailed instructions are available in the installation manual for your mixer tap.

• Aerator replacement: the seven aerators can be replaced by following the instructions in the installation manual.
• Cartridge replacement: we recommend hiring a plumber to carry out this work.

Once a year, dismantle the tap aerator using the tool provided with the installation kit. Let it soak for 30 minutes in an acidic solution, then reassemble it with the same tool and check its operation. This simple action helps to keep the mixer tap in good condition over time.

For any spare parts requests, please contact our customer service team by writing here.

Yes. Its materials were chosen to resist limescale and facilitate daily maintenance.

Yes, thanks to its progressive cartridge, the flow and temperature are controlled in a flash.

The siphon Encelade is compatible with all our models of basins or hand basin from the Orbe and Rituel collections, but also with many basins and hand basin.

To check compatibility with your installation, we recommend consulting our technical data sheet, available here.

We recommend using the siphon Encelade with our models of basins and hand basin Orbe and Rituel, as they have been designed to fit perfectly with these models, both technically and aesthetically, and that these are designed with a brushed stainless steel finish to last over time. However, you are free to use another siphon from the market!

The drain diameters compatible with the siphon Encelade are G 1"1/4 - 32 mm.

Yes, the siphon Encelade is adjustable in both height and depth, allowing for a flexible installation suitable for different configurations.

The siphon Encelade has been designed to fit all configurations: hidden under a piece of furniture, or visible under a hand basin. Its design makes it a fully-fledged design element, harmoniously integrating into contemporary bathrooms.

The installation is simple and standard, but we recommend that it be carried out by a professional installer. For optimal assembly, we advise carefully following the installation manual available here.

It prevents odor rising thanks to its water retention system, ensuring hygienic and hassle-free use.

A regular maintenance is essential to avoid bad odors and blockages. It is recommended to periodically clean the siphon Encelade by disassembling it and removing the accumulated debris.

It is designed to be easily disassembled, allowing for regular cleaning without difficulty.

For stainless steel surfaces, we recommend using non-abrasive mild cleaners. Avoid products containing chlorine or bleaching agents, as they can damage stainless steel.

For any spare parts requests, please contact our customer service team by writing here.

In case of frequent leaks or blockages, it is recommended to check the installation, clean regularly, and ensure that the connections are tight.

The siphon Encelade is covered by a 15-year warranty. 
The warranty covers manufacturing defects only. It does not apply in the following cases:

• The mixer tap being dropped or struck
• Improper handling
• Incorrect installation (missing filters or water softeners)
• Wear and tear over time or damage due to misuse
• Unable to present the certificate and proof of purchase

For any assistance, please contact our customer service department by writing here.

Our space-saving siphon is compatible with all our models of basins or hand basin from the Orbe and Rituel collections, but also with many basins and hand basin.

To check compatibility with your installation, we recommend consulting our technical sheet, available here.

We recommend using the siphon Encelade with our models of basins and hand basin Orbe and Rituel. Designed to minimize its bulk, its compact format and sleek design allow it to be forgotten under each basin, while maintaining a subtle elegance. However, you are free to use another siphon from the market!

The drain diameters compatible with Encelade - Space-saving siphon are G1"1/4 - 32 mm.

Yes, the siphon Encelade - Space-saving is height adjustable (from 60 mm to 78 mm) and offers a maximum depth of 340 mm, to easily adapt to different configurations and optimize the space under the basin.

The siphon Encelade – Space-saving has been designed to fit all configurations: hidden under a piece of furniture, or visible under a hand basin or a suspended basin. Its compact format and discreet silhouette make it an ideal choice for visible installations, particularly under suspended hand basin. It subtly blends into the space while asserting a neat contemporary design.

The installation is standard, but we recommend hiring a professional to ensure optimal installation. You can also consult our installation manual, available here.

Yes, thanks to its water retention system, the siphon effectively blocks the rise of odors for a hygienic and pleasant bathroom.

Regular cleaning is recommended. Simply disassemble the siphon to remove any debris and ensure smooth and odorless drainage.

It is designed to be easily disassembled, making cleaning simple and quick.

For stainless steel surfaces, we recommend using non-abrasive mild cleaners. Avoid products containing chlorine or bleaching agents, as they can damage stainless steel.

For any spare parts requests, please contact our customer service team by writing here.

In case of frequent leaks or blockages, it is recommended to check the installation, clean regularly, and ensure that the connections are tight.

Encelade - Space-saving siphon is covered by a 15-year warranty. 

The warranty covers manufacturing defects only. It does not apply in the following cases:

• Dropping or impact of the mixer tap
• Incorrect handling
• Incorrect installation (absence of filters or water softeners)
• Wear and tear or damage due to misuse
• Unable to present the certificate and proof of purchase

For any assistance, please contact our customer service department by writing here.

For daily use, ceramic is a durable and resistant material.

Our accessories are made in local supply chain, in France and Portugal, to support local production, preserve know-how, and thus ensure you impeccable quality.

Yes, you can compose your set according to your desires. Each accessory can be chosen independently, allowing you to mix colors to create a personalized and harmonious set. But if you want a monochrome set, you can order the Trium pack.

Our accessories (dispenser, trash can, and brush) are available in 8 colors: white, cream, peach, blue, mottled blue, mottled green, pink, and black.

Accessories are not covered by a warranty.

There are no specific standards directly applicable to accessories. However, if you wish to install them in a PRM environment, we indicate in the FAQ, for each accessory, the recommended fixing criteria.

Yes. Ceramic, commonly used for bathroom equipment, ensures strength, durability, thermal insulation, and ease of maintenance. Additionally, a specific installation method detailed in the manual helps reduce any risk of vandalism.

The base of the dispenser is ceramic, with a metal stainless steel axle. The lid, also ceramic, features a magnetic attachment. These materials were chosen for their robustness, durability, and aesthetics.

All standard commercial rolls are compatible. Only jumbo-type rolls cannot be used.

Yes. The system was designed for a simple and quick replacement, without any tools needed. The lid is magnetized to the ceramic base, you just need to lift it to install your new roll and then put it back.

The Aura dispenser installs on all types of walls. It comes with a mounting kit suitable for the most common materials in bathrooms: tile, brick, laminate, plasterboard, or wood.

Absolutely. The materials used are moisture-resistant and designed to last over time.

The installation is simple and does not require any special skills. You just need to drill two holes in the wall and follow the instructions provided in the installation manual.

Ceramics are simply cleaned with a soft cloth and a neutral pH product. Avoid using abrasive sponges or harsh products to preserve the quality of the finish.

Designed for daily use, ceramic is a robust and durable material. When used normally, the toilet paper holder retains its strength and shine over time.

Accessories are not covered by a warranty.

Yes. The dispenser is installed freely, you can fix it to the wall at the height you prefer and thus meet PRM requirements.
In accordance with the NF P 99-611 standard, it is recommended to position it at a height between 40 and 50 cm from the floor, and at a distance of 20 to 40 cm in front of the edge of the bowl.

Yes. Ceramic, commonly used for bathroom equipment, ensures strength, durability, thermal insulation, and ease of maintenance. Additionally, a specific installation method detailed in the manual helps reduce any risk of vandalism.

The body of the trash can and its lid are made of ceramic. The bucket and its retaining ring are made of polypropylene.

It is designed to accommodate the daily waste from your bathroom: tissues, cotton pads, hygiene product packaging, hair, and other small household waste. For recyclable or hazardous waste (batteries, medicines, chemicals), it is recommended to use the appropriate collection channels.

All standard 5L and 6L garbage bags are compatible.

The bathroom trash can installs on all types of walls. It comes with a mounting kit suitable for the most common materials in bathrooms: tile, brick, laminate, drywall, or wood.

Absolutely. The materials used are moisture-resistant and designed to last over time.

The installation is simple and does not require any special skills. You just need to drill two holes in the wall and follow the instructions provided in the installation manual.

Yes. Installation and uninstallation are simple operations that do not require any special skills.

Ceramics are simply cleaned with a soft cloth and a neutral pH product. Avoid using abrasive sponges or aggressive products to preserve the quality of the finish. The bucket and its retaining ring are very easy to clean with water or standard maintenance products.

Designed for daily use, ceramic is a robust and durable material. When used normally, the trash can retains its strength and shine over time.

Yes, the lid is replaceable. Contact our support service to purchase a replacement part.

Accessories are not covered by a warranty.

There are no specific standards directly applicable to bathroom bins, however if you want the bin to be most suitable in a PRM environment we recommend the following criteria:

• Do not place it in the lateral transfer zone (often to the right of the bowl in a PRM WC, or to the left depending on the installation),
• Reasonable height: between 30 and 50 cm from the floor,
• Ensure that it does not obstruct either the use of grab bars or the movement of a wheelchair.

Yes. Ceramic, commonly used for bathroom equipment, ensures strength, durability, thermal insulation, and ease of maintenance. Additionally, a specific installation method detailed in the manual helps reduce any risk of vandalism.

The barrel and the lid are made of ceramic, the reservoir is made of polypropylene, the brush handle is made of stainless steel, and the brush head is made of elastomer, a smooth and non-porous material that does not retain dirt or residue. The materials have been carefully chosen to ensure aesthetics, durability, and hygiene.

Our WC brush is one of the most effective on the market. Made of bristle-free elastomer, it prevents drops from falling on the bowl or the floor. It leaves no marks and prevents dirt or toilet paper from sticking.

Yes. Ceramic is simply cleaned with a soft cloth and a neutral pH product. Avoid using abrasive sponges or harsh products to preserve the quality of the finish. As for the tank and the brush head, their non-porous material allows them to be cleaned very easily with water and soap.

To extend the life of your product, the brush head can be replaced. Simply contact our support team to order a replacement part. Once you receive it, simply unscrew the worn part and screw in the new one. 

No. The tank is designed with small openings at the top, which allow water to evaporate naturally and prevent any stagnation.

The WC brush can be installed on all types of walls. It comes with a mounting kit suitable for the most common bathroom materials: tile, brick, laminate, drywall, or wood.

Absolutely. The materials used are moisture-resistant and designed to last over time.

The installation is simple and does not require any special skills. You just need to drill two holes in the wall and follow the instructions provided in the installation manual.

Designed for daily use, ceramic is a robust and durable material that retains its strength and shine over time. The brush, for its part, is made of elastomer, a strong material that maintains its shape over time. And because durability also rhymes with precision, its head can be replaced to extend its use indefinitely.

Yes, the lid is replaceable. Contact our support team to buy a spare part.

Accessories are not covered by a warranty.

There are no specific standards directly applicable to toilet brushes, however if you want the brush location to be the most suitable in a PRM environment we recommend the following criteria:

• Do not place it in the lateral transfer zone (often to the right of the bowl in a PRM WC, or to the left depending on the installation)
• Reasonable height: between 30 and 50 cm from the floor,
• Ensure that it does not obstruct either the use of grab bars or the movement of a wheelchair.
  
  

Yes. Ceramic, commonly used for bathroom equipment, ensures strength, durability, thermal insulation, and ease of maintenance. Additionally, a specific installation method detailed in the manual helps reduce any risk of vandalism.

Yes. Non-porous and easy-to-clean materials comply with hygiene standards for domestic or professional use.