FAQ

If you have any questions before placing your order (delivery, installation, maintenance, ...), the answers can probably be found in our FAQ. If you do not find the answers to your questions, we invite you to write to us at contact@trone-paris.com or call us at +33 1 76 36 17 12.

If you wish to modify your order, please contact us as soon as you can at support@trone-paris.com.

If the order has not been shipped yet

If the items have not been shipped at the time of your request, it will be possible to modify your order. We will then proceed with the modification.

Please note, depending on the model and/or color, the price may change, and the initial delivery window may not necessarily be guaranteed.

If the new price is higher, shipping will be dependent on the successful payment of the difference in price. However, if the new price is lower, we will refund you the difference within 14 working days upon receipt of your item in our warehouses and the verification of the condition of the returned items.

If the order has already been shipped

If your order is already being shipped at the time you contact us, we will no longer be able to modify your order. You will need to accept the delivery and then proceed with a return request, following the cancellation and return conditions of an order.

You then have a period of 14 days from the receipt of the product to make your return request. The costs and organization of the return are your responsibility, and a modification fee of €100 will be applied.

We then need a period of 14 business days from the receipt of your item in our warehouses to proceed with the verification of the condition of the returned items.

If they are all compliant, we will then get back to you to organize the delivery of the new desired products as soon as possible.

If you wish to modify your order, please contact us as soon as you can at support@trone-paris.com.

If the order has not been shipped yet

If the items have not been shipped at the time of your request, it will be possible to cancel your order. A cancellation fee of €100 will then be applied.

We will then proceed with the cancellation and refund within 14 working days and using the original payment method.

If the order has already been shipped

If your order is already being shipped at the time you contact us, we will no longer be able to cancel it. You will then need to accept the delivery and then proceed with a return request, following the cancellation and return conditions of an order.

You have a period of 14 days from the receipt of the product to make your cancellation and return request. The return costs and organization are at your expense, and a cancellation fee of €200 will be applied.

You will then be refunded within 14 working days from the receipt of your item in our warehouses and the verification of the condition of the returned items.

If you are a professional

The cancellation terms mentioned above do not apply if you are a professional. It will therefore be impossible for you to cancel your order, whether you have ordered on our website or from our sales team.

The delivery of our products takes place within 2 to 8 weeks after you have placed your order.

You will be contacted by our logistics team to announce that your order will be shipped within 10 working days. You can then postpone the shipping date if necessary.Your order will then be entrusted to one of our carriers (DB Schenker or DPD), who will contact you within 3 working days (by email and/or SMS) to agree on a delivery date that suits you best.

After that, you will receive a confirmation of the appointment and a tracking link allowing you to track the delivery of your order.

If you need any assistance, feel free to email us at support@trone-paris.com or call us at +33 1 76 36 17 12.

All of our products are guaranteed for 2 years.

Please note that if a problem occurs with your products due to misuse and/or failure to comply with the recommendations communicated by Trone, the guarantee will not longer be applicable.

We deliver all over France and Europe (except Norway); with the exception of our toilets Icone, which we deliver only in France, Belgium, and Luxembourg.

If you wish to be delivered to another country, we invite you to write to us at contact@trone-paris.com or call us at +33 1 76 36 17 12.

The delivery of our products takes place within 2 to 6 weeks after you have placed your order.

You will be contacted by our logistics team to inform you that your order will be shipped within 5 business days. You will then be able to postpone the shipping date if needed.

Your order will then be entrusted to one of our carriers (DB Schenker or DPD), who will contact you within 3 working days (by e-mail and/or by SMS) to agree on the delivery day that suits you best.

Following this, you will receive the appointment confirmation as well as the tracking link allowing you to follow the delivery of your order.

If you need, do not hesitate to write to us at support@trone-paris.com or call us at +33 1 76 36 17 12.

If you wish to change the delivery address of your order, we invite you to write to us at support@trone-paris.com.

Note: if your order has already been dispatched, it will be impossible to modify your delivery information.

After placing your order, you will be notified by email that your delivery will take place in the days that follow; when you receive this email, reply to it stating your new desired delivery date.

If you wish to change the delivery date of your order before receiving this email, we invite you to write to us at support@trone-paris.com stating your new desired delivery date.

Our carrier, DB Schenker, delivers from Monday to Friday, while our carrier DPD delivers from Monday to Saturday.

Depending on the products ordered, the carrier and your city, it is sometimes possible to agree on a time slot for your delivery. Please note, however, that this is not always possible.

When you receive your order, it is essential to check the condition of the products before signing the delivery receipt.

If you find that one of the delivered products is damaged and/or broken, refuse the delivery and write "damaged product" or "broken product" on the delivery receipt. Then write to us at support@trone-paris.com within a maximum of 48 hours following the receipt of your order by sharing with us photos of the relevant products and the delivery slip with comments.

If you do not have time to check the condition of the products before signing the delivery receipt, please note "inspection impossible, potential damage, reservations made" on the delivery receipt.

If you sign your delivery receipt without inspecting your product and one of them is damaged and/or broken, we will not be able to open a dispute with our carrier.

If you sign this delivery receipt, it means that you certify that the delivered products are compliant and in good condition.

If you wish to modify your order after receiving it, you have a period of 14 days starting from when you receive the product to make your return request by writing to us at support@trone-paris.com. Return costs and delivery organization will be at your expense, and a modification fee of €100 will be applied.

We then need a period of 14 business days from the receipt of your item in our warehouses to proceed with the verification of the returned items' condition. Once verified and approved, we will contact you to organize the delivery of the new desired products as soon as possible. The delivery costs of this new shipment will be invoiced to you.

If you notice a defect once the product is unpacked, write to us within a maximum of 2 days at support@trone-paris.com, sharing photos of the observed defect(s).

We will then find the most suitable solution for you: replacing or repairing the product, or sending a new compliant product free of charge.In the case of exchanging a defective item, no additional costs will be charged to you.

To properly install our products, please refer to our installation manuals and rigorously follow the instructions.

To download our documentation, click here.

If you encounter any issues, feel free to write to us at support@trone-paris.com.

If certain spare parts are missing, preventing you from installing your products, please write to us at support@trone-paris.com specifying which part(s) you are missing.

If a spare part was damaged during installation, email us at support@trone-paris.com with accompanying photos. We will then be able to provide you with a diagnosis and offer a solution.

All of our recommendations regarding the maintenance and cleaning of our products can be found on the last page of the installation manual for each product.

You will also find all these recommendations below:

Icone

For the maintenance and cleaning of the seat, the lid, the metal parts, and the tank, we recommend using a non-abrasive sponge as well as the following neutral pH products: glass cleaner, household alcohol, or black soap.

Attention, it is imperative not to use the following products: white vinegar, household acids, bleach, hydrochloric acid, and ammonia.

"For the maintenance and cleaning of the ceramic bowl, we recommend using the cleaning products typically used for toilets."

Callipyge

For the maintenance and cleaning of the seat, the lid, and the metal parts, we recommend using a non-abrasive sponge as well as the following neutral pH products: glass cleaner, household alcohol, or black soap.

Attention, it is imperative not to use the following products: white vinegar, household acids, bleach, hydrochloric acid, and ammonia.

"For the maintenance and cleaning of the ceramic bowl, we recommend using the cleaning products typically used for toilets."

Kaoline

For the maintenance and cleaning of the metal mounting frame, we recommend using a non-abrasive sponge as well as the following neutral pH products: glass cleaner, household alcohol, or black soap.

Attention, it is imperative not to use the following products: white vinegar, household acids, bleach, hydrochloric acid, and ammonia.

For ceramic buttons, we recommend using the maintenance products typically used for toilets.


To download our documentation, click here.

Payment is made on a secure interface by Shopify, and you have the choice between payment by credit card (VISA, MasterCard, or American Express), Paypal, or Apple Pay.

If you are a professional client, you have the option to pay by bank transfer. To do this, please contact us via a form available on one of the "professional" pages or by writing to us at contact@trone-paris.com.

Following your order, your invoice is sent to you by email. If you cannot find it, please write to us at support@trone-paris.com, providing your order number.

If you are a professional (architect, plumber, restaurant, hotel, ...) and are considering our toilets for one of your projects, please write to us at contact@trone-paris.com or call us on +33 1 76 36 17 12 to benefit from our exclusive advantages for professionals (pricing, support, etc).

As a professional (architect, plumber, restaurant, hotel, ...) you can benefit from exclusive rates.

Learn more by writing to us at contact@trone-paris.com or calling us on +33 1 76 36 17 12.

A toilet seat cover or lid is the part that closes the toilet bowl, preventing any potential water splashes that may occur when flushing.

At Trone, we have worked meticulously on fluid dynamics to prevent these splashes full stop. Contrary to popular belief, a toilet seat cover does not block odors out at all.

And finally, since a toilet seat cover is left open in a raised position most of the time, it would spoil the aesthetics of the transparent cistern.

The main reason is to raise awareness among everyone about our daily water consumption.

"To then try to limit it, thanks to our water tank equipped with our patented technology, allowing for the precise injection of the necessary volume of water for each pass."

Yes! The water tank of Icone is made of acrylic glass, much more resistant than regular glass. In case of vandalism, the water tank will break, but the water will be cut off and will prevent any damage.

Limestone only deposits at the level of the meniscus, which is the surface part that is in contact with the air (i.e. the water level line when the tank is full). Unlike the tank of a coffee machine - for example - where water stagnates in different places, the water in our tank only stagnates at a single level, the meniscus. Icone has been designed so that the meniscus is hidden by the upper cap. Therefore, no limestone deposits will be visible!

To create the most aesthetic and refined design possible, we decided to use a solenoid valve for our flush system (which is the case for many other toilets) that requires electricity to operate. This also allows us to prepare for the future...many more innovative projects are underway at Trone, some of which will require electricity!

No! We have worked to make the installation of the toilets Icone as easy as possible. We have worked hand in hand with several Meilleur Ouvrier de France to design a product that can be easily installed by any installer.

No! The toilets Icone are floor-mounted toilets. Installing a wall-hung bowl requires the installation of a support frame, an expensive element that necessitates a reduction of about 15cm in the depth of the toilets cubicle (the partition must be moved forward to integrate this support frame behind the WC).

In order to facilitate the cleaning of the cabin where the toilets Icone are installed, we opted for a geometrically very simple ergonomics and a wall-hugging bowl. The ceramic of the toilets Icone has no hard-to-reach corners, making cleaning around it easier!

Yes! Callipyge is installed quickly and easily, like any other wall-hung/floating toilet on the market. For this, your plumber just needs to follow the usual process: install a toilet support frame (which will be concealed behind a stud wall, integrating the cistern and supporting the actual toilet), mount the partition, and insert a flush-plate. Then, your plumber just needs to attach Callipyge to the two rods coming out of the partition. The connection dimensions (fixings, water supply, and drainage pipe) are identical to the existing standards on the market.When installing a Callipyge toilet, we highly recommend you strictly follow all of the steps mentioned in the installation manual.

Yes! Callipyge adapts to all market frame supports. The installation is quick and easy; you can hire any plumber and ask them to remove your existing wall-hung toilets and then install our Callipyge toilets, which takes about 45 minutes.

Yes, Callipyge is compatible with all support frames on the market, whether it is self-supporting, universal, surface-mounted, or reduced height since they all respect the spacing (the distance between our two fixing points) required for installing a Callipyge toilet.

If you want your flush-plate to match your Callipyge toilet, we created Kaoline, a ceramic control plate - note that Kaoline is only compatible with Geberit's SIGMA toilet support frames.

No, our Callipyge toilets are sold without a support frame and without a flush-plate (Kaoline, our matching ceramic flush-plate, is sold separately). However, your plumber can choose any frame support on the market since our Callipyge adapts to all market references.

However, if you wish to match your Callipyge with our ceramic flush-plate, Kaoline, the latter is only compatible with Geberit's SIGMA frame support models.

No, there is currently no Trone support frame. Stay in the know about our next innovations by signing up to our newsletter!

No, our Callipyge toilet is sold without a flush-plate (and without a support frame). We created Kaoline, the first ceramic flush-plate, to match Callipyge - please note this is sold separately.

To know more about Kaoline, click here.

Yes! Created to perfectly match the Callipyge toilet, Trone created Kaoline, the first ceramic flush-plate, which you can find here.

The flush performance of our Callipyge toilet is optimized for a water volume of 3L or 6L to help protect the environment. We therefore recommend selecting a support frame accordingly. Most support frames on the market today offer a dual flush.

The seat and seat covers of the Callipyge toilet is made of wood, for thermal comfort when sitting, and durability over time.

Yes! The seat and cover of Callipyge have soft-close hinges to ensure optimal safety and acoustic comfort.

Yes, the Callipyge toilet bowl is made of ceramic, a non-porous material extremely hygienic and ideal for very frequent use, which is cooked for 24 hours at temperatures of up to 1270° to make it as robust as possible. Moreover, all of our bowls are rimless (made without a rim on the inside) meaning there are no hard to reach areas where deposits and bacteria could accumulate. Finally, its hinge is formed from a single piece of metal with as few joints as possible to prevent impurities from slipping in.

Callipyge is produced as locally as possible, in France and Italy, to ensure impeccable quality while supporting and preserving local production and expertise.

Our hinges are made of stainless steel, making them resistant to water, cleaning products and time.

Public spaces (or ERP facilities) have to be specifically equipped for the safety and autonomy of people with disabilities. Our toilets respect PRM standards (45 ≤ x ≤ 50cm in seat height), making them suitable for public spaces. For more details, please consult the technical sheet of the Callipyge toilets.

Yes; the main toilet bowl is made of ceramic, providing solidity, resistance, thermal insulation and easy cleaning. Hinges made from 316L stainless steel offer the best possible resistance to corrosion and adapt perfectly to humid environments (and the aggressive external factors that come with them). Last but not least, the seat and seat cover is consistent enough (20 mm of wood) to withstand time, and is coated in a protective resin preventing shocks and the alteration of the color of our components.

Yes, Kaoline was designed to be quickly and easily installed, like other flush-plate on the market. Once your toilet support frame is installed (note, Kaoline is only compatible with 'Sigma' frames from the brand Geberit), and the stud wall enclosing it is up, Kaoline can be installed very easily. Feel free to download the documentation, higher up on the page, if you have any questions.

No, Kaoline can only be fitted to the most popular support frames on the market, which are the SIGMA models from the brand Geberit. Kaoline is not compatible with other Geberit models or with support frames from other brands.

It depends on the support frame your installer placed behind your stud wall. If it's a SIGMA model from the Geberit brand, you can replace your current flush-plate with Kaoline very easily. Simply ask your installer to do it, or do it yourself (download our documentation higher up on the page or write to us at contact@trone-paris.com, we will send you the explanatory video).

However, if you have a different support frame other than the Geberit SIGMA frame, you will not be able to replace your plate with Kaoline (or you will have to change your support frame!)

No, Kaoline is sold without a support frame. Kaoline can be fixed to the wall with a Sigma support frame from the brand Geberit.

This depends on the support frame installed behind your stud wall, not on the type of flush-plate you have.

The flushing performance of our suspended model Callipyge associated with Kaoline is optimal, providing a dual flush function with a volume of water at 3L or 6L, to preserve our environment.

It really is! Firstly because Kaoline is made of ceramic, a non-porous and extremely hygienic material. And secondly because we have chosen to remove the unnecessary frame that sourrounds traditional flush-plates, keeping only two smooth buttons.

Our flush-plate, Kaoline, is produced as locally as possible, in France and Italy, to ensure impeccable quality while supporting and preserving local production and expertise.

When you buy an Orbe hand basin and/or basin, neither the mixer nor the siphon are supplied.

Yes, and there is not just one! For the basin Orbe, you have a choice of 4 models:

• The countertop mixer tap Arc
• The wall-mounted mixer tap Arc
• The countertop mixer tap Mage
• The wall-mounted mixer tap Mage

For the hand basin Orbe, on the other hand, only the model Mage - Hand basin mixer tap is compatible.

With the Orbe hand basin, you should use a mixer tap compatible with a 35mm tap hole.

For optimal use, it is important that:
- The distance between the axis of the tap hole of the Orbe hand basin and the end of the mixer spout is between 90 and 125 mm.
- The distance between the center of the Orbe hand basin and the end of the mixer spout is between 110 and 200 mm.

If necessary, we have documentation explaining all this visually. To get it, go here.

Please note: these recommendations do not concern the Orbe basin, for which there are no prerequisites regarding the mixer since there is no tap hole. You can therefore use the mixer of your choice; We then invite you to consult your installer to adapt your installation according to the mixer chosen.

With our basin and our hand basin Orbe, it is advisable to use a siphon with a G 1"1/4 thread.

For your information, this model of siphon is the market standard, the one that is found in most installations.

"For perfect harmony, we also offer our own siphon Encelade, specially designed to match Orbe."

Orbe hand basin complies with PMR standards, provided that an extra flat siphon is used.

Orbe basin is not compatible with PMR standards.

Indeed, the waste valve visible on all of our visuals is supplied with Orbe, whether with the hand basin or the basin.

Please note that the valve is free-flowing.

If you wish to order a waste valve alone (spare part) after purchasing an Orbe vase or hand basin, this is entirely possible. To do this, we invite you to contact our customer department at support@trone-paris.com.

Absolutely yes! Orbe exists in the same 8 colors as our toilets (and all our products) to allow you to have perfect consistency in your bathroom and/or toilet.

Orbe hand basin and basin are made entirely of ceramic.

Orbe is very simple to maintain and clean because these products are made of ceramic, which is a non-porous and extremely hygienic material.

For cleaning, we recommend that you use the maintenance products normally used for sanitary equipment.

Finally, all of our recommendations regarding the maintenance and cleaning of our products appear on the last page of the installation manual for the Orbe basin and hand basin.

The type of screw to use to hang Orbe hand basin varies depending on the material of your wall.

To avoid any disappointment, we invite you to ask your installer and follow his recommendations.

No, installing our Orbe sink and hand basin is not complicated; it is standard. In fact, Orbe products are installed like any hand basin or sink on the market.

To learn more and/or avoid any disappointment during installation, we recommend that you strictly follow each step mentioned in the installation manual.

For the installation manual, go here.

It is possible to see Orbe with your own eyes by visiting us in our showroom based in Paris.

To be welcomed in our showroom, it is necessary to make an appointment by filling out the form here.

Yes, the wall mounting kit (Fischer FIS 00501036) is supplied with Orbe; you will find it in the package that will be delivered to your home.

No, this option is not possible.

No, this is not possible because our Orbe hand basin does not exist without a tap hole.

Yes, the Orbe hand basin tap hole is always on the right. No other option is possible.

No, the Orbe basin only exists in a “countertop” version.

The distance from the tap hole to the center of the Orbe hand basin is 12.75 cm.

No, neither the mixer tap nor the siphon are provided when you purchase a Rituel washbasin and/or hand washbasin.

Yes, and there is not just one! For the basin Rituel, you have a choice of 4 models:

• The countertop mixer tap Arc
• The wall-mounted mixer tap Arc
• The countertop mixer tap Mage
• The wall-mounted mixer tap Mage

For the hand basin Rituel, however, only the Arc - Hand basin mixer tap version is compatible.

With the handwashbasin Rituel, it is advisable to use a mixer tap compatible with a 35 mm tap hole.

For optimal use, it is important that:
- The distance between the axis of the faucet hole of the handwashbasin Rituel and the end of the spout of the mixer tap should be between 100 and 200 mm.
- The height between the valve of the handwashbasin Rituel and the end of the spout of the mixer tap should be between 110 and 200 mm.

'If needed, we have documentation explaining all of this visually. To obtain it, go here.'

Attention: these recommendations do not apply to the washbasin Rituel, for which there are no prerequisites regarding the mixer tap since there is no tap hole. You can therefore use the mixer tap of your choice; we invite you to consult your installer to adapt your installation according to the chosen mixer tap.

With our basin and our hand basin Rituel, it is advisable to use a siphon with a G 1"1/4 thread.

It is the standard siphon model on the market, which is used for most installations.

"For perfect harmony, we also offer our own siphon Encelade, specially designed to match Rituel."

The Rituel hand washbasin does indeed comply with disabled access standards, provided that an extra-flat drain trap is used. Don't hesitate to specify this to your installer.

The Rituel washbasin, however, is not compatible with disabled access standards.

Indeed, the waste valve visible in all our visuals is provided with Rituel, whether with the hand washbasin or the washbasin.

Please note that the Rituel valve is a free-flow type.

If you wish to order a waste valve separately (as a spare part) after purchasing a Rituel washbasin or hand washbasin, this is entirely possible.

To do so, we invite you to write to us at support@trone-paris.com.

Absolutely yes!

Rituel is available in the same 8 colors as our toilets (and all our products) to allow you to have perfect consistency in your bathroom and/or in your toilet.

The Rituel hand washbasins and washbasins are entirely made of ceramic.

Rituel is very easy to maintain and clean thanks to its flat surface and slight elevation (which allows easy access underneath).

Moreover, these products are made of ceramic, which is a non-porous and extremely hygienic material, making maintenance easier.

For cleaning, we recommend using the cleaning products typically used for ceramic sanitary equipment.

Finally, all of our recommendations regarding the maintenance and cleaning of our products can be found on the last page of the installation manual for the Rituel washbasin and hand washbasin.

The type of screws to use for wall-mounting the Rituel hand washbasin varies depending on your wall.

To avoid any issues, we recommend consulting your installer and following their recommendations.

We also advise you to provide our installation manual (which contains all the necessary information, such as the type of screws for example) to your installer, asking them to strictly follow the steps mentioned.

To obtain our documentation, click here.

No, the installation of our Rituel washbasin and hand washbasin is not complicated; it is standard.

Indeed, Rituel products are installed like any other hand washbasin or washbasin on the market.

To learn more and/or avoid any issues during installation, we recommend that you strictly follow each step mentioned in the installation manual.

To obtain the installation manual and all of our technical documentation, go here.

It is possible to see Rituel with your own eyes by visiting our showroom located in Paris at the following address: 20 Rue Montgolfier, 75003 Paris, France.

To be welcomed in our showroom, it is necessary to make an appointment by filling out the form here.

Yes, the wall mounting kit (Fischer FIS 00501036) is provided with the Rituel hand washbasin; you will find it in the package that will be delivered to you.

No, this option is not possible.

Don't worry, this scenario only concerns you if you already have a wall-mounted mixer tap installed.

No, this is not possible because our Rituel hand washbasin does not exist without a tap hole.

Yes, the tap hole of the Rituel hand washbasin is always on the right. No other option is possible.

No, the Rituel washbasin is only available as a "countertop" version; it is therefore impossible to wall-mount it.

If you absolutely need a wall-mounted sink, you will need to opt for one of our hand washbasins (Rituel or Orbe).

The distance between the tap hole and the center of the drain in the Rituel hand washbasin is 23.3 cm.

The Rituel washbasin can be installed in any direction you wish since there is no tap hole. You can therefore install the mixer tap wherever you want: on the right, on the left, or above.

However, regarding the Rituel hand washbasin, it is imperative that you install it so that the tap hole is on the right side (when you are facing it).

If you have any doubts, we invite you to consult our documentation, which you can download here.

We offer two ranges of mixer taps, each designed to perfectly fit our basins and hand basin:

Range Arc :

• Deck-mounted : for installation on a countertop or furniture, designed for basins Orbe or Rituel.
• Wall-mounted : designed for wall installation above the basins Orbe or Rituel, requiring a built-in body (provided in the kit) and a water supply integrated into the wall.
• For hand basin : designed to be installed on our hand basin Rituel

Range Mage :

• Countertop : designed to be installed on a countertop or a piece of furniture, compatible with basins Orbe or Rituel.
• Wall : suitable for wall installation above the basins Orbe or Rituel, involving a built-in body (provided in the kit) and a water supply integrated into the wall.
• For hand basin : designed to be installed on our hand basin Orbe.

The installation is simple and standard, but we recommend that it be carried out by a professional installer. For optimal assembly, we advise carefully following the installation manual available here.

No particular system is required. Their installation depends on the type of mounting (wall-mounted or freestanding), and it is important to check compatibility with the water supply and the diameter of the faucet hole if necessary (Ø 3.5 cm for installation on our handwashbasin Orbe or Rituel).

Our mixer taps are optimized for a recommended flow rate of 6 L/min. In case of low pressure, their performance may be affected. We therefore recommend checking that the pressure of your installation is sufficient for optimal operation.

We recommend consulting a professional to carry out this type of manipulation.

• Replacement of the aerator: unscrew the tip of the spout of the mixer tap, remove the old aerator and replace it with a new one, then screw the tip back on.
• Cartridge replacement: turn off the water supply, remove the handle of the mixer tap to access the cartridge, take it out and install the new one following the installation manual.

For any request for spare parts, please contact our customer service by writing to support@trone-paris.com.

To preserve their appearance and durability, follow these recommendations:

To prioritize: Cleaning with a soft cloth, lukewarm water, and a mild soap. Dry after cleaning to avoid water marks.

Avoid: Abrasive products, acids, aggressive detergents, and scouring pads, which could alter the finish.

It is possible to see our range of mixer taps with your own eyes by visiting us in our showroom located in Paris, at 20 rue Montgolfier 75003 Paris.

To be welcomed in our showroom, it is necessary to make an appointment by filling out the form here.

Our mixer taps are available in brushed stainless steel finish.

Yes, our mixer taps are perfectly suited for use in professional environments, such as restaurants, hotels, and other establishments open to the public. Their brushed stainless steel finish ensures excellent resistance and durability.

Our mixer taps are covered by a 2-year warranty.

For any questions or assistance requests, you can contact our customer service by writing to support@trone-paris.com.

Our mixer taps Arc have been designed to fit perfectly with our washbasins from the Orbe or Rituel collections. However, our mixer tap Arc - Handwashbasin is only compatible with the handwashbasin Rituel (and not the handwashbasin Orbe).

"They can also be installed on other models, provided that certain technical criteria are met, such as the height, depth, and diameter of the faucet hole, so that the water reaches the right place and the installation is done correctly."

To check compatibility with your installation, we recommend consulting our technical data sheet, available here.

Our mixer taps Arc adapt to different configurations:

Arc - Countertop mixer tap : to be installed on a flat and stable surface.

Arc - Wall-mounted mixer tap : wall mounting requiring suitable space for embedding and water supply.

Arc - Hand basin mixer tap : designed for installation in a tap hole Ø 3.5 cm.

To ensure optimal installation, we recommend following the installation manual.

Yes, the wall-mounted mixer tap Arc comes with its built-in body and the wall mounting kit, including all the necessary elements for its installation.

Our mixer taps Mage have been designed to fit perfectly with our washbasins from the Orbe or Rituel collections. However, our mixer tap Mage - Handwashbasin is only compatible with the handwashbasin Orbe (and not the handwashbasin Rituel).

However, they can also be installed on other models, provided that certain technical requirements are met, particularly regarding the height, depth, and diameter of the faucet hole, in order to ensure a compliant installation and optimal flow.

To check compatibility with your installation, we recommend consulting our technical data sheet, available here.

Our mixer taps Mage adapt to different types of installations:

Mage - Countertop mixer tap : installs freely on a flat and stable surface.

Mage - Wall-mounted mixer tap : designed for wall mounting, it requires a suitable space for embedding and water supply.

Mage - Hand basin mixer tap : to be inserted into a tap hole of Ø 3.5 cm.

To ensure optimal installation, we recommend following the installation manual.

Yes, the wall-mounted mixer tap Mage comes with its installation body and the wall mounting kit, including all the necessary elements for its installation.

The siphon Encelade is compatible with all our models of washbasins or handwashbasin from the Orbe and Rituel collections, but also with many washbasins and handwashbasin.

To check compatibility with your installation, we recommend consulting our technical data sheet, available here.

We recommend using the siphon Encelade with our models of washbasins and handwashbasin Orbe and Rituel, as they have been designed to fit perfectly with these models, both technically and aesthetically, and these are designed with a brushed stainless steel finish to last over time. However, you are free to use another siphon from the market!

The drain diameters compatible with the siphon Encelade are G 1"1/4 - 32 mm.

Yes, the siphon Encelade is adjustable in both height and depth, allowing for a flexible installation suitable for different configurations.

The siphon Encelade has been designed to fit all configurations: hidden under a piece of furniture, or visible under a handwashbasin. Its design makes it a fully-fledged design element, harmoniously integrating into contemporary bathrooms.

The installation is simple and standard, but we recommend that it be carried out by a professional installer. For optimal assembly, we advise carefully following the installation manual available here.

It prevents odor rising thanks to its water retention system, ensuring hygienic and hassle-free use.

A regular maintenance is essential to avoid bad odors and blockages. It is recommended to periodically clean the siphon Encelade by disassembling it and removing the accumulated debris.

It is designed to be easily disassembled, allowing for regular cleaning without difficulty.

For stainless steel surfaces, we recommend using non-abrasive mild cleaners. Avoid products containing chlorine or bleaching agents, as they can damage stainless steel.

For any request for spare parts, please contact our customer service by writing to support@trone-paris.com.

In case of frequent leaks or blockages, it is recommended to check the installation, clean regularly, and ensure that the connections are tight.

The siphon Encelade is covered by a 2-year warranty. For any assistance, please contact our customer service by writing to support@trone-paris.com.